Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
This is an excellent nail grinder! The price was very reasonable when I was first looking for one and this is nice and compact looking and lightweight. My boxer is a nut about her nails no matter who or what is used. With this, I was able to grind them down fairly quickly and easily without worrying so much about how far I'm clipping of her nail.
it is very nice. It works silently. Top! My dog have to learn yet to behave during procedure but result is perfect! thank you. Fast delivery.
Delivered on time, item in good condition and very good, my dog is not afraid of noise
All such description… Instruction book in all languages!! Perfect.. Arrived ahead of schedule!! Now I have to see if you like to my dog!!
Starting with a 4-star rating since I haven't had a chance to use it yet, but I'm already incredibly impressed. I was expecting this to be a MUCH louder little tool, but it's very quiet! I have 2 super anxious small dogs... One who begrudgingly lets me trim his nails, and the other who won't even let me get the clippers near her! After lots of research and review-reading, I decided on this nail grinder. I am going to follow the instructions and let them both warm up to the sound/look of it before trying it on their nails, but I have very high hopes! I tried it on my own nail when I first got it just so I could test out the "feeling" of it, and I wasn't disappointed.
I have dachshunds with monster nails. my older grinder stopped working so I just received this today and trimmed 2 of my dogs and I am empressed with this, it worked fast and with the different angles it was easier to get to the nails while they sat down. I gave it 4 stars because I don't know how this will hold up but it seems to be a sturdy well built item.
This is the second nail grinder I purchased for use with my 7 pound maltipoo. The first one we purchased was too loud and after several tries, I gave up on it. THIS ONE, however, is much quieter PLUS it gave helpful hints to get pets accustomed to having their nails done. I tried it as suggested; with a handful of treats on the counter right next to the grinder, which was turned on. After a few minutes of feeding her treats next to the grinder, I simply picked up her paw and began using it on her nails. She turned her head away a bit, but kept on eating her treats while I was filing her nails!
I've always been a little afraid of trimming my dogs nails for fear of cutting too short. I have 2 small dogs and their nails grow fast, so I finally decided it was time to learn because paying to have them trimmed so frequently was too expensive. This grinder came with information on how to trim the nail which made me feel more confident. The grinder worked great and it was my first time using it. I was able to use by myself without having someone else hold my dogs. Both of my dogs did really well with the grinder. I allowed them to get adjusted to the sound first and rewarded them with treats throughout the process. The wiggled a bit at times, but overall stayed still and allowed me to trim. I love how quiet the grinder is. Highly recommend!
A very cool thing-it does not really work noisy, the claw is inserted into the compartment-even if it turns, nobody gets hurt. And signs very clearly and well! Very happy with the purchase
I LOVE this device! No batteries and rechargeable like my phone! It’s very compact. The dew claws are so much easier to grind! I cannot say enough about this product! It grinds those nails down in record time compared to my last nail grinder. Very pleased and with 7 dogs to trim, I highly recommend!
I wanted to wait a bit before I posted my review. I have 3 dogs, and I wanted to try it on all of them at least once. I have 2 small yorkie dogs and then a large pit bull. The two smaller dogs were pretty easy to manage, their nails fit in the slot pretty good, and they were not really freaked out by the noise of the grinder. It scared them at first, but they were good after that. My big pit was a bit different. He's never had his nails worked on before, I should say first of all. At first he got very freaked out, but that was mainly by the grinding feel, not anything to do with the device. His nails are huge, so didn't fit in there so much at first, but after a few minutes, they were fine. The noise was a bit loud for him, but other than that, the grinder did what it was supposed to do. Since it was his first time, I didn't want to spend a long amount of time on him, thought I would ease him into it. But the grinder seems to work well, and I hope it stands up to the test of time.
This grinder was quick and easy to use on my 3-month-old puppy. While she's still fairly young and new to/scared of most things, she didn't seem to be bothered at all during the filing. I used the slower setting with the bigger filing top and it was very quiet. I love the fact that it's larger and extremely easy to hold, no slippage whatsoever! I actually clipped her nails prior to using this, but soon realized the grinder is so efficient that I can eliminate that step in the future! Her nails came out perfectly rounded with no sharp edges. Afterwards, she happily ran around the yard for hours while my husband finished building the fence, then promptly passed out for a nap once inside. She's happy, I'm happy, outstanding product! It's definitely a time saver and easier to maneuver than clippers. Instructions were easy to follow.
I bought this to use on my rescue dogs feet. I turned on the grinder and let them get used to the hum it makes and let them smell of it. Within a few minutes their nails were done
This is a well made product, very sturdy and heavy. It takes a while for my dogs to get used to it, but probably because they do not like having their nails trimmed. My only issue is how small the area is that you have to put their nails in. I have a hard time positioning both myself and the dog's nail in the right direction/position to get right into the space required on the grinder. I have a large Labrador and a medium mixed breed. My dogs get more irritated at me trying to position their paw correctly, than by the grinding itself.
Very quiet! Quieter than my electric razor. I’ve only used this once so far. I was able to grind my golden doodle’s nails including his dew claws. The noise didn’t bother him, but I have to hold him still so I can grind carefully and not get his hair caught in the wheel. You can remove the guard which I felt was easier to maneuver. I has some issues grinding the top of his nails since it spins counter clockwise and I’m right handed. My dog’s nail seemed to bounce off and click against the wheel which he didn’t like, but I found switching hands worked. I suggest you play with the angle and how hard you apply pressure. It can take off a lot quickly so go slow at first. I tried the guard but his paw hairs kept getting in the way. If they had a guard that only had one side open that would help me get under and around his paw hairs easier.
I have 2 large dogs that do not even liked their paws touched by our hands let alone trimmers. I can't even open the drawer we keep the trimmers in without them getting spooked. I have to constantly change their place. I got this grinder to try something new. This grinder is easy to hold and quiet to use. It had a charge to start with & probably could have been used right out of the box, but I waited and fully charged it before using it. Plus, I'm still in the "dogs getting used to the noise phase". It's quiet enough that they don't mind the grinder at all (haven't used it yet, just turned it on for them to get used to it). Feeling very hopeful!
I don’t normally write reviews, but I felt this one warranted one! I have a 6 year old mini dachshund and trimming nails has always been rough!! Screaming and biting (from the dog). I’ve tried other nail grinders and she was terrified of them. I came across this one and thought I’d give it a try. It took only 5 minutes to do ALL FOUR paws! She held perfectly still and didn’t fight me a single bit!! She even wagged her tail when we were done!! Hallelujah I think we found the tool for us!!!
I have had a difficult time trimming our little dog's long nails. After making two nails bleed using nail clippers, I decided to try this way. My husband has to help hold the dog. Twice I have gotten her hair around the nails caught in this grinder. It seems to be uncomfortable for her if the grinder is left too long in one spot...probably due to heat on the nail. There is quite a vibration to it. I really need to use both nail cutters first and then sand it lightly with this electric grinder after. To make this experience work, I give her lots of treats a long the way and break it up into a couple of days if need be. I am glad I did get a nail grinder.
The product is exactly as it looks and is described online. I recommend it!
This drimel has great power and is really light weight. Very quality feel. Big plus is comes with an extra diamond grinder. I'm a first time drimel user and it's really pretty simple. Patients is nessasary to get your little fur baby ust to it and don't be afraid YOUR NOT HURTING THEM. Just do a little at a time, start by dulling the sharpness of the nail and getting comfortable with how it handles. First time took me around 30 minutes to an hour because of training. Be patient and enjoy the reward of a simple tool that really works!
I've been working on getting my dog comfortable with the nail grinder. After a couple of weeks of daily treat sessions with the grinder on and off I have been able to have a calm grooming session with him. The grinder does what it is meant to, grinding down the nail allowing you to remove sharp edges or even shorten the nails. It is not too noisy and has nice features such as the guard and light. Wish me luck getting the cat on board!
I am very surprised in how quickly the package arrived! the box was a bit rough, but the inside is perfectly good! I definitely recommend!
It was hard for us to trim our dogs nails by the past, now it becomes easier cause they are curious how this little machine works and not makes them freak out!
I was elated to find this worked well after trying others that barely did a thing. Just tried it on my two chihuahuas and our cattle dog and all three dogs nails are now much shorter and much smoother. The noise didn't frighten them either. Our cattle dog didn't like it and some dogs will need to be introduced to the strange sensation a little more slowly ... but your dog being anxious doesn't mean this product doesn't do it's job perfectly. Doing short bursts and rewarding with a treat helps! I'm really happy with this product.
I received the nail grinder and I have used it. It really didn’t disappoint me. This nail grinder is really light, a small one. I don’t feel tired when I use it. I've used it twice. In the past, my dog just ran away as soon as when I show the nail clipper, but this time it didn't run away! There was no loud noise when I was working. I bought a nail grinder from other bands before. The noise is too loud for my dog. As soon as I turned on the switch, my dog ran away! I am very happy to have this nail grinder as a good helper for my dog grooming