Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
High and professional quality paddles, complete with balls. Material is durable and will last a longtime.good for beginners or experienced players. Great price and quality
I’ve been looking for a set of solid entry level paddles. I purchased these as a Christmas present for my kids. We have been playing with them for about a week now and they are holding up really well. The strike surface is very sticky and allows you to put some heavy spin on the ball. The glue is holding up so far too. The handles feel nice and pretty balanced. I’ve been really happy so far with my purchase.
Bought these along with 2 much more expensive paddles. We only play with these. They are harder than the others but for an entry level player they are great!
I am highly satisfied with this purchase.
Very good quality. We have been playing a lot, especially during quarantine and curfew.
THESE ARE GREAT! well made ping pong paddles. We have all loved to play with these and I can see them lasting a long time! Love them and you won’t be disappointed with these as they are great!
This was a gift but the recipient told me the paddles are great, cover is very well made. This arrived very timely and was packaged well. I would buy from this seller again. Well worth the price!
Everything about this set was solid and well made. Lots of fun.
I purchased this item as a “family” Christmas gift. It came quickly, was exactly as shown, good value and quality. The family has enjoyed using it several times already.
For the price, this set is hard to beat. With moderate play, I’d expect the paddles to last maybe a year. Unfortunately, the paddles are rather uncomfortable. I find them uncomfortable to play with for more than a few minutes. I’ll probably return them for a different set.
Amazing set! It gets 5 stars because of the excellent value.
Wow. This is a quality product for the ping pong enthusiast in your life. The paddles and balls are very well constructed and have great bounce and action. Would highly recommend to friends and family....well that is if they love table tennis.
Not a professional but they do the trick
This is simple, sturdy and works brilliantly. Super comfy to play
Just got these ping pong paddles. They feel thick and sturdy. Can’t speak for durability yet
Love these. I play for fun and these do the trick. Thick, easy to hold and I really dig that the two sides are different textures.
After just a few hour of use, one of the paddles is peeling open.
This is perfect when sheltered in place for Coronavirus. It’s been so much fun and all of us have been playing with it daily. We highly recommend. Thank you!
They are excellent! Good balls, good paddles, much appreciated!
This was exactly what we needed for our outdoor ping pong.
Bought this set and couldn’t have been happier. The quality is great and seems very durable.
Very sturdy and pleasant to use. Worth the price.
Love them. Can’t believe they are so inexpensive. Love the the paddles, they feel very high quality.
These have held up well to wear and tear. They’re not the most comfortable rackets – the wood is a bit rough and they’re a little heavier than I like but they are sturdy. Great set for the price and exactly what we needed! It’s a good starter set or a set to keep on hand if you don’t want to give up your nice rackets to guests. Serious enthusiasts will def. want to get something better.
After just a few hour of use, one of the paddles is peeling open.