SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
These have held up well to wear and tear. They’re not the most comfortable rackets – the wood is a bit rough and they’re a little heavier than I like but they are sturdy. Great set for the price and exactly what we needed! It’s a good starter set or a set to keep on hand if you don’t want to give up your nice rackets to guests. Serious enthusiasts will def. want to get something better.
Bought this set and couldn’t have been happier. The quality is great and seems very durable.
Very sturdy and pleasant to use. Worth the price.
After just a few hour of use, one of the paddles is peeling open.
Great for beginners to intermediate players!!! These offer a great deal of control and spin on the ball. My friend, who was an amateur table tennis player, said that these feel just as good as his Butterfly racket that cost $100
Love them. Can’t believe they are so inexpensive. Love the the paddles, they feel very high quality.
We bought these to replace our old paddles — they seem pretty well made. The balls are super bouncy… like they have a mind of their own. I really like the orange ball — easy to see in contrast to the table.
Nice set! Bought this set 2 months ago when my wife and I got our first table. I would say these met my expectations, but not did not exceed them. Still worthy of 5 stars. Great for in home, recreational, family / friends use. Definitely better than most garbage / trash paddles that you play with and are worthless!
These Paddles did the job. They work great and last forever. Before you buy these, you have to understand that these are the most basic paddle you can possibly get. They are perfect for people who are looking for a cheap paddle to play every once and a while.
Really happy with this set. Had lots of fun already and the high quality equipment looks like it will last a long time. 5* đź‘Ť
The rubbers are thick and good quality, but the back rubber started to peel off on the edge after 3 days for both rackets we started using. They didn’t continue to peel off more, so it doesn’t affect usage. I am not sure if that’s normal – but wish it was more sturdy.
I sent this to my son at college, who said they had a table in the dorm but no paddles or balls. They are having a great time and the set is holding up to a group of college students.
This set provides the perfect paddles and extra balls for a good game of table tennis.
High and professional quality paddles, complete with balls. Material is durable and will last a longtime.good for beginners or experienced players. Great price and quality
Great starter package. We were looking for a reasonably priced set for our new ping pong table. I wanted something the kids could use and not be sad if they broke them or lost the balls. Wish the balls were three stars instead of one star but overall the quality was better than expected for the price of this started set.
For the price, this set is an amazing bargain. The balls work well and feel right. Hopefully these will send my kids down the path of good feel and technique that the hard ones wouldn’t. Highly recommend this starter set for beginners, for people who need a set to play with friends, and for those who haven’t had time to pick out their good paddle yet.
This was a gift but the recipient told me the paddles are great, cover is very well made. This arrived very timely and was packaged well. I would buy from this seller again. Well worth the price!
Everything about this set was solid and well made. Lots of fun.
I’ve been looking for a set of solid entry level paddles. I purchased these as a Christmas present for my kids. We have been playing with them for about a week now and they are holding up really well. The strike surface is very sticky and allows you to put some heavy spin on the ball. The glue is holding up so far too. The handles feel nice and pretty balanced. I’ve been really happy so far with my purchase.
I purchased this item as a “family” Christmas gift. It came quickly, was exactly as shown, good value and quality. The family has enjoyed using it several times already.
I am highly satisfied with this purchase.
For the price, this set is hard to beat. With moderate play, I’d expect the paddles to last maybe a year. Unfortunately, the paddles are rather uncomfortable. I find them uncomfortable to play with for more than a few minutes. I’ll probably return them for a different set.
Very good quality. We have been playing a lot, especially during quarantine and curfew.
THESE ARE GREAT! well made ping pong paddles. We have all loved to play with these and I can see them lasting a long time! Love them and you won’t be disappointed with these as they are great!
Bought these along with 2 much more expensive paddles. We only play with these. They are harder than the others but for an entry level player they are great!