Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
I bought it for working on "stuff" at home, when I can't see well enough and don't have a hand free to hold a flashlight. This little guy is small and light enough to put anywhere. The stand is nicely adjustable. It's not a BIG FLOODLIGHT, but it brings enough work light for getting a job done in a small area.
Bought the lamp to be a mini-trouble light for working on projects and the car. It has a built-in stand, but no magnetic mount. So it will be a little trick to position the lamp where needed for me.
This is much better than I was expecting for the price. It's super bright. I have not used it enough yet to comment on the opportunity to test the lamp in the rain. However, it is indeed lightweight and compact and so far seems to be a good value for the price.
It is small but mighty. I was surprised how much light puts out. Being lightweight, it is easy to hang to shed light on what you want. The adjustable stand is great for getting the correct angles you need -- both on a solid surface or hanging.
I have a walk in closet with insufficient light. Not wanting to bother installing another light in it, I bought this. Just one is all I need in the closet to see everything very clearly. Love it, well worth the price.
I can't say enough good things about this flashlight! I use it when I get out of my car at night and have to walk up a dark slope, I’m afraid of snakes. This blows up the whole slope, I am no longer afraid. It's BETTER than a handheld flashlight because it's lightweight and I just hang it on one finger as I bring in all my junk from the car. It also lights up areas in my house I want to clean well. And when I get another leak under the sink this will help a lot. I suggest the 2 pack, keep one in your car and one in the house.
Great product!!! very light, VERY BRIGHT, and it adjusts to whatever angle you need it to be. I'm an electrician and hooking up light fixtures in a closet is very difficult with a head mounted light, you always have to move your head to put eyes on the task. This light adjusts to where the whole closet lights up, you can easily see everything, and it doesn't blind you, great light for the price, that's why I bought two!!!
I needed some emergency lights I could use in case of an emergency for my car. I bought this lamp because it was usb-rechargeable. It's made of somewhat ok plastic, but holds up very well. The lights are very bright and it has a handle that can move and be adjusted in many ways. I really love it and the price was perfect. I highly recommend the lamp.
Shipped and received on time. Tremendous light output without the heat associated with halogen worklights. Perfect for working in tight spaces like inside inside kitchen and bathroom cabinets for plumbing maintenance or under vehicles where hot surfaces can be hazardous. Easily adjustable to put the light where you want it. No more trying to prop up a flashlight to point at the work site. Great product. I will be buying more as gifts.