SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Really happy with this set. Had lots of fun already and the high quality equipment looks like it will last a long time. 5* đź‘Ť
The rubbers are thick and good quality, but the back rubber started to peel off on the edge after 3 days for both rackets we started using. They didn't continue to peel off more, so it doesn't affect usage. I am not sure if that's normal - but wish it was more sturdy.
Been using this on our picnic table during nice weather and on kitchen tables. Perfect during these times where you are locked inside more.
This net is easy to put on and get back to playing. We have our table outdoors (but under a roof) and the netting material should last a good while. It's easy to tighten and I find the black (the color we got) works well with the orange table tennis balls.
I love this , they can set it up anywhere/time,It is also stupidly easy to set up and take down, The length of the table tennis net can also be adjusted, which is very convenient，I like that the net can fit tables of different sizes.
This net is great! Hours of fun with the Grandchildren. Very good quality. I would recommend it for family fun. Great for all ages.
Ping pong! In a small apartment, your dining room table can do many things, even play ping pong. Better than video games!
Turn dining table into ping pong table during quarantine. My son loves playing ping pong and has been asking for ping pong table. This turns our barely used formal dining table/room into a fun and usable place. My son has been playing ping pong every day with my husband and my Dad. The whole family enjoys playing while in quarantine. This is the best money I have ever spent!
Easy to set up, great to have all pieces in one zippered bag, the grandchildren love it. The rubber padding on all four of the paddles has come loose at the edges after jus a few day a of use. Hoping the super glue I applied holds.
Everything about this set was solid and well made. It was set up on our dining room table right after dinner. Lots of fun.
Net is sturdy enough to play on any table with strong grip. Paddles are worth the price of this alone. good grip, plenty of spin for the price. The balls are rated as 3 * but they are like dollar store beer pong balls. Don't misunderstand, I am happy with purchase, just need better balls. (story of my life)
I purchased this item as a "family" Christmas gift. It came quickly, was exactly as shown, good value and quality. The family has enjoyed using it several times already.
We have a soft pine table and it clips on without denting or causing any damage. I am highly satisfied with this purchase.
Excellent product, practical of good size and although plastic looks durable
This is a clever product, easy to use and put away, and replaces a broken table tennis net arrangement that always had a problem keeping constant tension on the net. This works great.
We all love this table tennis net, it was more expensive than some I have seen, but well worth the extra money. The net is of a good quality and all packs neatly away. I think we will have many years playing with this set as it really is well made. Children and adults had a brilliant time, we used a large pasting table as we played in the garden.
This is PERFECT. Totally adjusts to our dining room table, net is solid. Doesn't look shabby, but also not top of the line. Paddles had plastic on;peeled off & surface is permanently sticky, so don't touch it much. I think the paddles may have peel off layers? Kids love it. Excellent way to transform indoor table into fun.
Amazing fits on all kind of tables even used it on chairs to play different games!!
This is awesome since we don’t have room in house for a ping pong table you can take this anywhere and it will attach to most flat surfaces! Kids have really enjoyed it!! High quality and love how easy it is to operate. Years of fun.
This is simple, sturdy and works brilliantly. Super easy to set up
Great product, convenient storage although as of today we've only had for a week and one of the paddle skins is already peeling off!?
Love this net. Easy to use and very convenient. You can attach to almost any table.
Used this at my daughter's with grandchildren on small table and had a great time. Bought it for my other grandson.. age 11 to use in basement with table there. Works great on various size tables. Great quality
The net is great, easy to set up. The sticky layer of one of the paddles came off as we removed the plastic for the first time and they have a really strong chemical/plastic smell.
This is perfect when sheltered in place for Coronavirus. It’s been so much fun and all of us have been playing with it daily. We highly recommend. It was so easy to set up, playing in under 60 seconds!! Thank you!