Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
We have a soft pine table and it clips on without denting or causing any damage. I am highly satisfied with this purchase.
This is a clever product, easy to use and put away, and replaces a broken table tennis net arrangement that always had a problem keeping constant tension on the net. This works great.
We all love this table tennis net, it was more expensive than some I have seen, but well worth the extra money. The net is of a good quality and all packs neatly away. I think we will have many years playing with this set as it really is well made. Children and adults had a brilliant time, we used a large pasting table as we played in the garden.
Easy to set up, great to have all pieces in one zippered bag, the grandchildren love it. The rubber padding on all four of the paddles has come loose at the edges after jus a few day a of use. Hoping the super glue I applied holds.
Everything about this set was solid and well made. It was set up on our dining room table right after dinner. Lots of fun.
I purchased this item as a "family" Christmas gift. It came quickly, was exactly as shown, good value and quality. The family has enjoyed using it several times already.
Excellent product, practical of good size and although plastic looks durable
Amazing fits on all kind of tables even used it on chairs to play different games!!
This is awesome since we don’t have room in house for a ping pong table you can take this anywhere and it will attach to most flat surfaces! Kids have really enjoyed it!! High quality and love how easy it is to operate. Years of fun.
Great product, convenient storage although as of today we've only had for a week and one of the paddle skins is already peeling off!?
This is simple, sturdy and works brilliantly. Super easy to set up
Love this net. Easy to use and very convenient. You can attach to almost any table.
Used this at my daughter's with grandchildren on small table and had a great time. Bought it for my other grandson.. age 11 to use in basement with table there. Works great on various size tables. Great quality
The net is great, easy to set up. The sticky layer of one of the paddles came off as we removed the plastic for the first time and they have a really strong chemical/plastic smell.
This is perfect when sheltered in place for Coronavirus. It’s been so much fun and all of us have been playing with it daily. We highly recommend. It was so easy to set up, playing in under 60 seconds!! Thank you!
I like how you can carry it around and how easy is to set up. The clamp fits any size thickness of table and the retractable net stretches 6 feet across the table. No regrets.
This was exactly what we needed for our outdoor ping pong table. The sun does a number on these nets, and this is a good quality replacement.
The retractable net is well built and fits nicely on our kitchen table. We live in a condo so we don’t have a lot of space for big game tables so this is a great compromise. Can also Put it on a picnic table at the park and had the best time with my 10 year old! We are excited to try other table surfaces. Easy set up, easy breakdown and all goes right back in its carrying case!
Very sturdy and easy to set up. Worth the price.
I had to purchase a new net as my kids lost the plastic tighteners of the original net. The cost of this net is much lower so I decided purchase it, instead of reordering the original table tennis net. It was very easy to install (literally few seconds) and was %100 compatible with the table we had.
Perfect replacement of the original. Suggest removing it after using it outdoors away from the sun or it will deteriorate faster over time.
This is an amazing game if you have a large dining table. The net has a padded clamp so cannot scratch the table. Great fun for any age!
Quick, easy set up with the net. Fun and versatile and allows you to play just about anywhere. It’s the next best thing to actually owning a ping pong table.
Love this for teenagers, they can set it up anywhere/time and have a blast and be silly and then put it all away and out of site.
Bought this for my daughter’s birthday during quarantine.It has been the best money I have spent in 2 months. I would absolutely recommend it.