SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I cannot figure out how to make it heat the water
It's a nice product that helps my plants grow.
This little humidifier works great. It also holds a lot more water than I thought it would. It doesn't leak at all, which is good.
I just wish the cord it came with was longer.
This was perfect for my nightstand in my college apartment. I can travel back and forth with it when I go home.
It didn’t give me enough humidity pressure.
It is perfect for a desk at the office.
Everything works, love the colors. It arrived in perfect condition😍🙌. Can't wait to put in my work station 😁
I have had this for about a week and I love it. It has a good spray and makes absolutely no noise.
LOVE this! This is very compact and portable and also easy to fill up and wash! Very convenient.
I love that this humidifier is small and doesn't take up a lot of room. I use it every night and love it.
This is the perfect humidifier! Very quiet and compact, and I love the different settings. It is definitely helpful that it can be used plugged in, or unplugged (if charged). It doesn’t last a long time unplugged, but a few hours of cord free mist is all I need. My plants love it, I will definitely be buying another in the future.
Really happy I bought it for my desk at the office. The air here is really dry and it worked great.
It is such a perfect size. I don't have a ton of space but this little humidifier is just the right size. I love that after it's charged, it can be cordless and moved to any part of the house I'd like. But the best part is the changing color lights! If I could give this humidifier 10 stars, I would.
Very quiet, easy to use, portable,does exactly as described even in a big room.
Our air seems dry especially when we run the ac. My nose and throat seemed to dry up overnight and it hurts sometimes. So I got this to balance it out. It thickens up the air a bit and helps with dryness. It sends a nice cool mist!
Works perfectly, it’s nice to add a little humidity while sleeping
Got this because my nose gets very stuffy at night. I live in NY and with our cold winters my skin and nose suffer each night from the dry air. This has helped so much. So easy to use and very quiet.
I really thought this would be larger according to the photos.
I never thought I could be excited about a humidifier, but I can't believe how awesome this little machine is! I bought it mostly for all my plants, but also hoping it will help with my dry nose.
This is great for office use perhaps, but not great for plants.
Unsure how effective it is for me, I bought it to help with dry cough during the night but it has not yet. I’m going to try a few different locations in the room.
Love - it’s small, easy to clean (important), quiet, and cute!
I love the size of this humidifier. It’s sleek and stylish.
Though this is a handy and portable humidifier (which was the reason I bought it), the filter doesn’t last long and it just stops spraying.