SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I've had this 6 months now and used it at least 60 - 70 times on my cars. Just paint and glass. Gentlest thing I've tried so far. I really like it but it's starting to fall part now, leaving small chunks of lambs wool with every wash.
✈️ The order came-packed in a regular puff package. No smell, looks good. Recommend)
I use these for so many things! Cleaning the car, picture frames, dusting. I'm always grabbing them. they wash great! I recommend them.They fit my small hands but they also fit really large hands. I like the cuff on these. Even the cats like them but I don't typically use these on the cats.I was just surprised they seemed to like them. I can't think of any downsides - good purchase and appear they will last a long time. I throw them in the washer and hang to dry in the shower.
everything is fine. thank you. the quality is good. comfortable piece
Great product and beautiful
Absorbs and holds alot of soap and water which is nice. Large size allows me to wash my truck and SUV faster
I use this mitt/pad to wash my vehicle and it works really well, it beats using a towel like material in spreading suds and lifting grime. It holds suds very well. I had been using a favorite towel folded to suds my car but this mitt/pad beats that by a mile. Once you use it you will be happy with the results. I recommend it highly.
I used to use a broom to clean my car. Then I used a brush. Now I use these. They cut my car clean time by half and I don't miss anything.Buy it
I use these microfiber mitts to polish my bowling ball using a high speed spinner base with my drill. This polishing mitts works very well and it's much easier when my hands are inserted in them compared to a microfiber polishing rag. I wear a glove on my polishing hand before inserting into this mitt. The quality is great and I can't ask for anything better.
Good quality and very good to apply the car shampoo
The only thing is that after rinsing, this mitt needs to be inverted to completely dry out the backing before storing. Otherwise this is the mitt to own.
This is by far may favorite wash pad. I like it so much I bought another one!
Works pretty good so far
This is the best pad on the market
Ultra Soft cleans great no swirl marks.
Great wash pad. Everything they make is great.
Great product for hand washing your car
Love this wash pad holds tons of soap wont scratch car.
Very soft and absorbent.
love this bit for washing my vehicles !
Very good product.
Love it! Holds a ton of suds and is very soft. Waaaay better than the microfiber mitts I have been using. It really holds the suds! If it proves to be good quality, this will be my go to from now on.
This wash pad is very soft and the fibers keep dirt away from your paint.
This product works very well and holds the soap and really does a good job on my new car thank you
Loves these. Holds lots of soap and are very soft.