Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
Great product and beautiful
Absorbs and holds alot of soap and water which is nice. Large size allows me to wash my truck and SUV faster
I use this mitt/pad to wash my vehicle and it works really well, it beats using a towel like material in spreading suds and lifting grime. It holds suds very well. I had been using a favorite towel folded to suds my car but this mitt/pad beats that by a mile. Once you use it you will be happy with the results. I recommend it highly.
I used to use a broom to clean my car. Then I used a brush. Now I use these. They cut my car clean time by half and I don't miss anything.Buy it
I use these microfiber mitts to polish my bowling ball using a high speed spinner base with my drill. This polishing mitts works very well and it's much easier when my hands are inserted in them compared to a microfiber polishing rag. I wear a glove on my polishing hand before inserting into this mitt. The quality is great and I can't ask for anything better.
Good quality and very good to apply the car shampoo
The only thing is that after rinsing, this mitt needs to be inverted to completely dry out the backing before storing. Otherwise this is the mitt to own.
This is by far may favorite wash pad. I like it so much I bought another one!
Works pretty good so far
This is the best pad on the market
Ultra Soft cleans great no swirl marks.
Great wash pad. Everything they make is great.
Great product for hand washing your car
Love this wash pad holds tons of soap wont scratch car.
Very soft and absorbent.
love this bit for washing my vehicles !
Very good product.
Love it! Holds a ton of suds and is very soft. Waaaay better than the microfiber mitts I have been using. It really holds the suds! If it proves to be good quality, this will be my go to from now on.
This wash pad is very soft and the fibers keep dirt away from your paint.
This product works very well and holds the soap and really does a good job on my new car thank you
Loves these. Holds lots of soap and are very soft.
Bought two of these for my car. The durability is 7/10 mine seems to be unstitching at the wrist area, but so far its intact. The glove holds a ton of water it feels like it's 5-7 lbs when you're using it and you really feel the weight, but that's what you want. Easy to clean I've washed mine 3x and besides the stitching loosening it's like new.
I’ve had a few of these and have never had any issues, doesn’t scratch the paint when properly used!
Holds tons of water and suds. Did not scratch my Porsche. Best wash pad I've every had.
I've only used this once - washed two cars with it. It seems to work well, but I wish it slid off my hand more easily when I drop it back into the bucket to rinse down a section of the car after washing it.