SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Love this.. stylish and holds all my face masks
I placed this inside my car and it works perfectly.
The color and shine was immaculate!!! I love it!
Exactly what I had been looking for to add to my car, as I have other bling pieces from the engine starter button to the blinged out cup holders and steering wheel cover. It really adds that special touch to having a beautiful vehicle to appreciate not only for the vehicle but for yourself. Very satisfied with these additions. Matches my car's color right down to the shade.
This product is so beautiful! The material does not look cheap or wear down and the rest of the holder is very sturdy! I like that this product will have longevity due to doubling as a mask holder and tissue dispenser.
Nice but the refillable tissues are hard to get out. The tissue tears before it comes out. Very pretty product though.
I put my masks in this so I could have easy access in my car. I love how it looks and it is great for always having a mask on the go. After COVID I will definitely keep using it as a tissue holder because it is so pretty.
I love that it is so convenient to grab a mask and go .. plenty of times I have forgotten my mask but now I have them on hand always at a fingertip away. 😁
The tissue box cover is just as pictured. The pink bling is super cute. It really adds character to my car's interior. I definitely would recommend this cute little purchase.
Easy to install. Came within 2 days. But it is not that sparkly lol I mean with light shining on it yes but not much. I still love it though
Everyone is super impressed with it. Many of my friends want one. Holds my masks and they are easy to pull out.
I didn’t know I needed it until I got it. I love this tissue holder. I can even fit extra masks in the back. I highly recommend.
Love that this tissue box is girly without over bling. I will use as a face mask holder 🤗
Arrived early. I'm pleased. It doesn't hold a lot of tissues, though.