Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
I love that it is so convenient to grab a mask and go .. plenty of times I have forgotten my mask but now I have them on hand always at a fingertip away. 😁
The tissue box cover is just as pictured. The pink bling is super cute. It really adds character to my car's interior. I definitely would recommend this cute little purchase.
Easy to install. Came within 2 days. But it is not that sparkly lol I mean with light shining on it yes but not much. I still love it though
Everyone is super impressed with it. Many of my friends want one. Holds my masks and they are easy to pull out.
I didn’t know I needed it until I got it. I love this tissue holder. I can even fit extra masks in the back. I highly recommend.
Love that this tissue box is girly without over bling. I will use as a face mask holder 🤗
Arrived early. I'm pleased. It doesn't hold a lot of tissues, though.
Love this.. stylish and holds all my face masks
I placed this inside my car and it works perfectly.
The color and shine was immaculate!!! I love it!
Exactly what I had been looking for to add to my car, as I have other bling pieces from the engine starter button to the blinged out cup holders and steering wheel cover. It really adds that special touch to having a beautiful vehicle to appreciate not only for the vehicle but for yourself. Very satisfied with these additions. Matches my car's color right down to the shade.
This product is so beautiful! The material does not look cheap or wear down and the rest of the holder is very sturdy! I like that this product will have longevity due to doubling as a mask holder and tissue dispenser.
Nice but the refillable tissues are hard to get out. The tissue tears before it comes out. Very pretty product though.
I put my masks in this so I could have easy access in my car. I love how it looks and it is great for always having a mask on the go. After COVID I will definitely keep using it as a tissue holder because it is so pretty.