SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Brilliant!! My daughter absolutely loves this watch!!
I was looking for a watch that I could wear in the water as well in situations where I'm perspiring without worrying that the watch will be damaged. So far, this one seems to fit the bill. I especially like that it can keep time in two time zones and also display in military time, which I prefer. It's a big watch and there's nothing subtle about its appearance, but it's lightweight and I think I'll get good use out of it at home and on trips.
I love this watch. I grew up in the 80’s-90’s when BabyG/GShock watches were around. This watch is close to that style without being too expensive. I’ve worn this all summer in the pool, ocean and lake. It is a GREAT watch for the price! I am very happy with it
This watch is perfect. You can find higher quality for a lot more money, but for what it is this watch is excellent. Tough, durable, works great and it looks spectacular. Should get 6 STARS! Highly recommend.
Nice watch. Easy to set and use. Digital display is really hard to see. But if you turn on the light, it is very clear to see. Buttons are easy to push and work well.
Love this watch, it is so easy to set up and looks amazing. I love the size as well and the two time feature, it's the best watch I have owned. Thank you, I love it!!!!!
This is a cute sports watch. I am trying to get my middle schooler to start using this and she likes it but for some reason she’s waiting for school to start to wear it.
Love the look and goes with everything I wear. The time is easily readable. Would purchase again
I use this product for work. I work with pools all day and the waterproof is perfect.
Absolutely love this watch! So stunning! It is a great size on my wrist, not too big, not too small and fits perfectly.
Nice watch and easy to set up. No issues with purchase or shipment.
The watch is exactly what I expected. Good value for money.