Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
My cat really likes being groomed with this comb, she usually gives me a hard time with other brushes and combs.
It works for the moment but it's not a good brush to remove all hair from the cat
My cats go crazy over this comb. They are short haired but still shed a lot so this helps!
I wasn't impressed with this when it arrived But my cats love it! I thought the comb tines would be more rubbery but it's plastic. However the plastic is not sharp as it is on some of the other combs I've purchased. I have a party pack of cats- ranging from 2 to 10 and when I start combing one they all come running.
My cat really likes this comb & it helped remove a lot of loose hair & dander.
I was a little skeptical because the bristles are a bit farther apart than I would think needed to grab the hair. However, it works great and my kitties love it. It grabs and removes the loose hair wonderfully and I love the handle because on the traditional brush has a handle that sticks out and they always think its something to be afraid of. Love it.
My cat is 9 years old and I have tried many brushes and combs over the years which he has not liked. If he does not like something he will not allow me to use it. This comb he loves it! He will even ask for me to use it.
Best cat comb ever. I have bought my four girl cats so many combs and this one so far is the best by far they love it. They even meow for me to comb them seriously.
It’s a good comb , but it still doesn’t get the mats out of long haired cats . It’s good for short hair cats I’m sure . I still have to use my shed monster brush , and a regular comb .
Both my cars loves this! If I pick it up when my female cat is across the room, she runs and jumps on my lap begging to be combed. It seems fairly well made, but is completely plastic so time will tell on how it holds up. It combed through the matts that my male cat seems to get daily very nicely.
My 16 year old cat loves this comb. It is the best one I have found over the years. Recommend!!
You can stroke either way, turn it around and it is light massager. My cat calms immediately with it.
It works as discribed but there's a little hair that flies away.
I wish we had known about this years ago. It makes combing our cat SO MUCH EASIER! She doesn't particularly like to be combed/brushed, but with this comb, she allows us to use it for a longer time. Works very well for getting out those stubborn knots.
Oh my goodness! This works so, so well on my cats!! They love it, and I love that their coats look so healthy!!
Cool! My cat got nervous the comb massager, and when I gently remove her hair she feel calm
It removes loose hair and dander very easily.my grouchy kitty will sit still to be brushed now!
Combing cat to get hair mats out and flea residue. Works much better than a comb
I have used multiple combs on two cats, they both tend to bite other combs I comb their hair, but with shell shaped combs they bite much less, and stays steady and calm when I comb! This comb is a bit hard, with not much elasticity, but it can still do a good job getting hair down.
My cat usually doesn't like a small flea comb but she really loves this one - it doesn't pull too hard on her hair.
I'm sure if my cat could type she'd give this brush 5 stars. So, I'll do it for her. My fussy cat LOVES it when I brush her with this brush. The purring starts, she stretchs out so I can really do a good job. The flexible teeth of the brush gently remove hair without pulling or scratching her skin. I ordered a couple for my friends with cats too.
Still trying to coax my cat into getting groomed,she hates it,but better than other cat brushes I’ve tried.
Can’t seem to really like it that’s unusual. These cats don’t like to be brushed. I wish it was a little bit bigger or my hand was smaller. It doesn’t pull on the fur. Harvests quite a bit! I would definitely buy one that was larger if they offered it.
Great! My cat loves it and leaves his fur soft and shiny
Not as rubbery as I was hoping but it works. The comb is great though.