SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I thought this would have looked cheap.. I was wrong! It is very pretty, chunky & it lighten the face...Amazing value for money! Hope the clasp will last
Really good quality pearls. Bought as a gift. No gift box but sturdy product and looked really nice on.
it’s nice and looks good just not very moveable but all and all looks good
Very pleased with it.
The beads are kind of huge.. but it's pretty
Simply lovely necklace..........can glam up most clothes. Can’t wait to wear it on a cruise. Thankyou.
Lovely quality of the necklace and great length just the way I wanted it to be. I loved the size of the pearls I got They’re great for dressing up or down and great for layering of the necklace. Good quality so far hasn’t broken yet. So overall brilliant purchase.
Beautiful necklace. Arrived on time
This necklace is just what I was looking for the fastener is a little delicate but excellent value for money, and prompt service.
Really pleased with these pearls. Good length and colour. Would recommend
Great value.
Bought as a present for a friend and she loved it. It’s a nice length and thepearl colour is nice and soft
Excellent value for money. The necklace fits perfectly and as a plust there are a few links on the clasp that allows you to shorten it or lengthen it a bit. To my amazement the necklace arrived the following day. All in all, a very pleased customer, thank you.
Good costume necklace. Doesn't feel cheap either.
Looks like the real thing and fools almost everyone. Great necklace.
Really cool necklace and outstanding service from seller in dealing with refunds - will be ordering again!
This was exactly what I was looking for. It fitted just below my collar bones and suited the neckline of my dress. The white pearls are of uniform size.
Good quality and something to match your pin-up outfits!
Absolutely lovely pearls so elegant and well made 10/10
Daughter loves it. Seems good quality. Worn quite a lot now, looks lovely. Fab price.
Very pleased. Looks lovely.
Great necklace looks good and feels good, very good quality would recommend.
Very pleased with the Pearl necklace. The pearls are the same size and look beautiful. I wouldn't hesitate to purchase again.
Great product