Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
Seems as though diet Pepsi is starting to change their bottles, they are extremely difficult to open! Found this little gadget and boy it is a lifesaver!
These are great for saving your nails - almost everything might be opened quick and easy!
Very useful. It simply did not work for me - my hands are too weak even with the tool. But I kept it because it is a well made product and my husband can use it as usual. Perfect for a Gatorade bottle.
Must-have if you have a tiny kitchen and not enough space for tools.
Very well-made, looks like it will outlive me
Strong grip and comfortable handles
It's sturdy and well-made but still requires strength to open all the containers. Not for the weakest hands. But when you get used to it - perfect for practically any lid.
Very handy, works well and easy to store.
Awesome multi-use kitchen tool. I’ll be giving these as gifts!
Wow! I can open a soda pop bottle with this tool!
the grip is very good
Makes opening everything a breeze!
Got it quick, packed well, no complaints
Simple and useful, well worth the price
Recommend
Nice tool and good service!
It's very useful for any kitchen
Very quick devlivery. Well-made heavy duty tool.
Extremely sturdy and durable.
It's not suitable for really big lids, like oversize mason jars. I managed to open the pliers very wide, but then it wasn't powerful enough to unscrew the lid.
Some printed instruction would be helpful, to make clear all the ways that these openers may be used. Other than that, it's okay.
Really nice tools and well-made.
This product does exactly what it says it will.
It’s a good addition to your kitchen
Saves my hands!! Love it!!