Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
My two labs just love running in the mud and my yellow lab is especially a “dirt dog”. I had to give baths outside as there was no way of getting their mud clad bodies in the house and into the tub. The shampoo lathered up even with the hose water and the dirt on their fur. Did a great job and left them clean and soft. Good price too!
I had to jump on here and review this shampoo because I just got finished giving my three large dogs a bath with it. I was impressed by the amount of lather. It seemed like I used less shampoo than other products, simply because it lathered up so nicely. It has a nice, clean oatmeal scent - NOT overpowering like they just stepped out of an oatmeal factory. And wow, the price is right! I have tried numerous dog shampoos throughout the years, but I won't try anymore.
My dog was itching like crazy with other shampoos this one is great for sensitive skin pups. She hasn’t itched once and it’s been all day. Also, doesn’t smell like that nasty typical dog shampoo smell it’s very mild. The oatmeal in it is what helps with the itching.
I’m not sure about the smell or the ingredient list, but my dog sure does look a lot better after using this shampoo and the fur is softer than ever
This stuff is great! It has a good soapy lather and smells amazing!! The scent lasts for a while too. My pup had bad dandruff and this stuff helped moisturize his skin!
My dog suffers from allergies and barely has any hair left. Her skin is very sensitive since she doesn’t have much hair. This shampoo is soothing and does not irritate her skin. The scent is light but does the trick.
When we picked up our rescue dog, he smelled great. The people who housed him for a couple of nights had given him a bath. I called them back to ask what they used because so many pet shampoos don’t last. This one does. Our dog loves a bath (or the extra attention he gets while getting a bath), and we like that he smells good for several days after the bath.
My Doberman was scratching a lot. I tried a couple other shampoos but this one does the trick. First I was giving him a bath with this every two weeks for a bit. Now I’m back to once a month. Still going well