SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I'm really happy with cable
Car chargers never come with long enough cables for a minivan, so this really helps on long road trips. Cable rolls up great at the end of trip, and we don't have to deal with kinks like with the rubber coated cable. This was my first time buying a braided charging cable and I was surprised at how much better it works. I'll probably slowly switch over my cables.
It was delivered promptly, was constructed well, and packaged like it should be.
Very impressed. And the durability is excellent so far.
This is the most flexible braided cable I've ever bought. Strong, sturdy, AND flexible. So good, I just ordered more.
So far this charging cord seems to work very well.
The cord is strong and is braided so will not pull apart. The cord is the length they said it would be.
They do not go weak at the end. I've never had to play the bend/angle the cord game. These are outstanding!
I am very pleased with this selection, and plan to buy more cables from this vendor to work with my other electronics. Highly recommended!
So far, the wire is what is advertised and I can't wait to try it out.
Shipping was fast and everything was exactly as I expected.
These cords are great, while they are braided and may look flimsy they are far from it. They have a super strong feel to them. I'd say the only downside with the braiding versus a smoother look is that they will collect dust and dirt easily. But functionality wise they are great!!
The cables look really nice.