Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
I'm really happy with cable
Car chargers never come with long enough cables for a minivan, so this really helps on long road trips. Cable rolls up great at the end of trip, and we don't have to deal with kinks like with the rubber coated cable. This was my first time buying a braided charging cable and I was surprised at how much better it works. I'll probably slowly switch over my cables.
It was delivered promptly, was constructed well, and packaged like it should be.
Very impressed. And the durability is excellent so far.
This is the most flexible braided cable I've ever bought. Strong, sturdy, AND flexible. So good, I just ordered more.
So far this charging cord seems to work very well.
The cord is strong and is braided so will not pull apart. The cord is the length they said it would be.
They do not go weak at the end. I've never had to play the bend/angle the cord game. These are outstanding!
I am very pleased with this selection, and plan to buy more cables from this vendor to work with my other electronics. Highly recommended!
So far, the wire is what is advertised and I can't wait to try it out.
Shipping was fast and everything was exactly as I expected.
These cords are great, while they are braided and may look flimsy they are far from it. They have a super strong feel to them. I'd say the only downside with the braiding versus a smoother look is that they will collect dust and dirt easily. But functionality wise they are great!!
The cables look really nice.