SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | Estimated Shipping Time |
---|
California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
My boy Cooper often stays home alone cuz my husband and I work like 24/7 and this toy at least makes him a little bit happier while we are far from home
We thought it was such a cute toy but weren't sure at first because it was next to all the other toys with such high reviews and this one had less, but we took a chance and it completely paid off. When we are in our front yard and our dog Max is out playing with this toy we constantly get compliments about how cute it is. *****
I have the ultimate aggressive shooter and this is the only toy that has lasted. It's lightweight durable easy to see. And my dog actually likes to take it and throw it in the air.
My girl was bored eith it after a month
My GSD was too hard on it and the toy is worn out already, still I give 4 points because there hasn't ever been a toy he didn't destroy
Delivered fast and looks great as in the photo, the size is just fine for my Golden Retriever!
I thought this toy was adorable, but it doesn’t really matter what I think. My 3month old golden retriever pup absolutely LOVES this toy. Well done Sodapup!
Christmas present for the pup and she still has it middle of April. She is a heavy chewer so this is well made.
It says in the description this toy is 9 inches long. It's barely 6. I bought it for my St. Bernard, but can't give it to him because he'd swallow it whole. Would be fine for a smaller breed.
Me and my Lab love SodaPup toys but this is unfortunately not their best one, he chewed on this hotdog like regiously as he alwaus does. All SodaPup toys have held super well, but this one is almost destroyed. Please, make it better, SodaPup, we love your products
This handy little thing keeps my destruct-o pup occupied for hours. We’ve had it for a month or so and he still hasn’t ruined it!! (which in itself is amazing.) definitely worth its cost!!!
My bulldog Ronny loves it! Will definitely purchase more toys from this shop!
Pretty durable hot dog, and is entertaining, surprisingly, keeps my Lab busy at least for half an hour, nice for people who have to leave their pets for long
Way too hard of plastic, worried my dog will break a tooth. Love all your other products though.
Unfortunately, my dog was not captured with it after the first 5 minutes. He loves it!!!
Has lasted with our extreme chewers, Australian Shepard & Yellow Lab
Great chew toy! Very durable. I highly recommend.
Grandma saw a write up of this chew in a magazine (People maybe, I don't know actually which one) and absolutely made the best Christmas presents ever! We have two fussy spoiled babies and they are still chewing on them. it has been like 5 months and it is still going, so well done!!!! That's their ne FAV go-to chew! Thank you so very much for carrying this chew toy . We have forwarded many customers to your site, recommended this toy to all our friends and family who also have chewer dogs! So amazing! We will be ordering more toys from you in the future, for sure.
My dog really liked this toy, probably because it is not monochrome, but colorful, it is rather hard, but chewable, and durable. Recommend
Too hard plastic to chew for my dog
Correct information, same as the picture, quick delivery
My 6 old Border Collie Lab Mix can go through toys faster than Grant went through Richmond. This toy he loves and is durable
Pretty good
I ordered this hotdog because it said for tough chewers. I have a 1-year-old Lab Mix and he destroys his toys. We have had this hotdog for almost a week and it is still holding strong. There are a lot of teeth marks in it. It reminds me of a Nylon toy. I would recommend this for the extreme chewer.
My corgi Sunny is in love with this hot dog! She won’t stop chewing on it. Very good toy!