Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
Super fast delivery. Good quality and looks as described. It seems to be solid. Waiting for the bbq season now. Thanks for the good product!
This product was easy to use and easy to clean. I used it to cook veggies in my smoker. It worked beautifully! The mesh is small enough that the veggies did not fall thru. Bought another as a gift!
Looks solid, so I am looking forward to spring barbeque time to test it! Special thanks for fast shipping and good packaging!
Mesh bags are very sturdy and easy to snap close. Wonderful to be able to turn all vegetables over at one time. When done just rinse in hot water and reuse. Great time-saving item!
The goods came quickly. Corresponds to the description. Very convenient thing, especially for cooking vegetables. I recommend this product!
Very sturdy, excellent quality bag. It’ll surely last a long time. Exactly what I needed to cook jalapeños and smaller veggies on the grill!
This was perfect for what we needed, cooking our meat with no mess, and veggies without them falling through!! Super easy to clean too, highly recommended!!
Good quality product. Size is not very big, but it’s perfect for a family of 3 for vegetables. My suggestion: get 2 of them.
The Medium and Large Non-Stick Grilling Bag, BBQ Grill Accessories with High Temperature Resistance for Outdoor Grill or Oven, BBQ Baking Bags. Each pack comes with a (20 cm x 30 cm) medium and (30cm x 40cm) large grilling bags to provide you with a simple and convenient way to bake or grill food to create delicious masterpieces while keeping your grill clean and prevents any sticking along with boosting their flavorMade using PTFE Coated Fiberglass, our reusable grill bags are durable enough to handle daily use and offer high-temperature resistance from -40 to 500 °F without relying on any harsh chemicals, additives or plastics. This is a nice quality product and I give it a 4-stars rating.
Smaller than we thought since we cook in larger quantities but serves the purpose for smaller veggies and foods.
Bought three of these, have already used for veggies and fish. Works great!
I use this bag for doing seafood on the grill. Never a problem flipping things over or sticking to the grill. However I wish it had a clamp to keep the bag shut. I tried using a metal paper binder clip. Large ones work best but are LARGE. small ones slipped off. .
These things are great! Instead of having to flip each veggie independently you can do the whole swoop! The only down side and reason for 4 stars is that if your veggies are cut too thick, the end doesn't close and you could lose some of your yum yums
Easy to use. Worked great on the BBQ. I Had veggies and a chicken in the bag. Easy to clean and store.
Initially loved them- very easy to clean and use, perfect for grilling veggies for 2. After a couple months of moderate use, the edging on one bag came completely off- looks like ribbon when it detached. I was hoping for better durability.
This is a great product. I love my veggies BBQ'd too. The best part is its dishwasher safe. Recommend.
Works great to keep the grill clean.
They are a little small. And if you put too much in it, it will fall out. I should’ve gotten the ones with the snap.
Good quality and fair price. Fast delivery. Thanks. Not cooked yet, but soon I will!
I didn't realize how small it was when I bought it. BUT It does the job well, I use it to roast garlic in my smoker, and it's the perfect size for that. I would consider buy a second one if I'm going to cook for more than 2 people.
We grill multiple times a week, year-round, and I was looking for bags that would make for easy cleanup. I have been using the new bag for several weeks and it cleans up and look like the day they arrived. So pleased with this product. I would definitely order it again but think it will be a long time before I will need to.
I just got this two days ago and have used it twice. I have had zero issues, cooked sliced mushrooms right on the grill, scallops, cherry tomatoes, and I don’t worry about a thing falling through. Nothing sticks. Cleanup takes two seconds. I love this thing!
This grill bag is for real. It eliminates the mess all over your grill, you can cook small items without them falling through the grill grates, it’s non-stick, so you don’t lose any meat that sticks to the grates and its super easy to clean. I can’t believe I didn’t know about these wonderful but simple bags in all my years of grilling. I don’t think I will ever grill without them from now on! Worth every penny.
I am in shock at how much I love this bag! There’s zero grill clean up when you’re finished. I’ve read the reviews where people claim it doesn’t give the smoky flavor from their GAS grill. LOL. If you want a smoky flavor just toss in some wood chips, otherwise gas isn’t going to give you that with or without this bag. Grilling has NEVER been this easy!
This grill bag is far superior to the garbage ones I have used in the past. The first time I used it, it was so obvious to see. The nonstick properties of this are so much better. And the fact this can be used up to 600 degrees is also an added perk. I have already ordered a second bag to send to my brother, who is also an avid griller.