SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I decided to start taking better care of my skin, and after using this I immediately noticed a difference. I am loving this product so far!
would recommend to buy
Good product. I will definitely buy it again
Love the product, just received it and used it only a couple of times so far but I love how clean and fresh my skin is after I use it.
There’s nothing negative to say. This is by far the best facial cleanser I’ve ever used before. You need barely any to give your skin a nice clean feeling. Doesn’t dry out skin and gets rid of oily skin problems quickly! I highly recommend this to anyone with any skin type!
Actually it’s really good. So far so good
Very good item. Will definitely buy it again. Best charcoal cleaner used until now.
extremely impressed
Works perfectly, but a little pricey for me
Absolutely hands down my favorite face wash of all times. I have had mixed feelings about the rest of Lumins products but this is something I have had nothing but positively raving opinions on. It has great lather and makes your skin feel smooth and clean afterwards.
Perfect for my skin. I will use this for as long as the product is made. It’s that great for making your skin clear and clean. A+++
This is awesome, you can actually feel when it is doing its job.
One of the best face cleaner
This product left my face feeling refreshed and significantly more vibrant after only a few days of using it. I normally experience “skin purging” when using any new product, but this one seemed to cleanse my skin without causing breakouts or irritation.
Helped clear up some problem patches in the first week of use. The jar is small, but you only need a very small amount to use on your face. Will last a while.
Will not leave your skin feeling dry and tight. Works better then other cleansers I’ve used in the past.
my son asked for this while he was overseas and he loves it.
This is a good cleanser. It makes my face feel fresh and clean without drying it out.
Face feels very clean and smooth after using it. Highly recommend it. I will also try their other products soon.
Sheerness and thickness is absolutely perfect!!! A must buy!!
Love this stuff! Makes your face feel really clean
First time in my life using a facial cleanser. After using the product my face feels so refreshed and it smells great. As well as the exfoliating rub, great products are a must have when you're aging.
Although I've only recently began using Lumin Charcoal cleanser, it is quickly becoming my favorite. My face feels incredibly soft and clean. All of Lumins products have exceeded my expectations.
Been using for a few days now and I already love it. Definitely recommend
I like how gentle it is on my skin