Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
Good
Somebody bought me one of these about 10 years ago and the only reason I had to replace it was because I dropped it and it broke. Yes, the product was that reliable for that long. With this trimmer you know what you’re getting so don’t be distracted by spending more money on tricky looking things you don’t really need.
It was very fast delivery excellent purchase
This was for my Son-In-Law’s birthday and he loves it. Everything works fine. Thank you!
The package came in excellent package! The box is not crumpled, the complete set is complete! Thank you very much to the store! In the work did not check yet! If I have time, then I will add a tip!
It came quickly. Everything is whole and works fine.
Pretty cheap price for the product you get. Looks great quality and does the job very well. 5 stars
Much easier to use than clippers or scissors. These are the same ones his barber uses and for the price, if they don’t last long, it’s easy and cheap to replace.
This product is one of a kind, great packaging, It works really well unlike the cheaps other trimmers you find across the internet. I recommend ! 🙂
Excellent Trimmer.. Very fast shipping. thx
Ease of use. Does not pinch or pull your hair doing shaving. Great for traveling. Great price.
All good.
Recommend
Men or woman. Great!
Very good, arrived in time
Thanks
Does the job, is light and easy to handle. Durable.
Bought three for the adult men in my life. They are a big hit!
Better quality than the older version. The new power on push button works much better than the older “twist to power on”.
I bought it for trimming ear hairs. (Yeah, getting old is weird.) Anyway, this is a good design that safely cuts hairs very low. You could probably use it in intimate areas as well. It’s also good for the back of the neck, between haircuts — and if you’re gentle, it will not irritate the skin like a beard trimmer. (I use the standard attachment for that area, not the wider attachment with the sideways trimming blades.) For nose hair, I prefer the kind of trimmer that has a round tip, but this trimmer is gentle enough for that as well. I like the fact that you can rinse this trimmer. It has pass-through channels on the back for water to carry out hairs and whatever. Be sure to rinse it after every use.
I’ve been through a few of these, the cheaper ones admittedly. They have all broke within a few weeks or a month. I’ve been using this one for awhile now and it’s still going strong. It seems as it’s realy built to last awhile. I like the fact you can use different attachments on it easily and he fact it has two guards for the trimmers. I have crazy eyebrows so I was happy with that! My only little complaint is it seems like you have to force the guard onto the unit as it doesn’t go on easily. But thats a minor inconvenience overall I’m extremely happy with it. It cuts very well better then other units I’ve tried and I like how much bigger it is, it makes it easier to hold.
The men in my family may not have much hair on our chests, but we make up for it with hair in our noses and ears. Not a pretty sight, but I know a lot about clippers. This is the first clipper that actually works. I’ve primarily used the rotating cylinder kind, and they remove some hair at the front, but it grows back quickly. The narrow nose on this one gets all the way in, and can get closer to the skin because the cutting blade is on the side. Similarly, it’s more effective in the ears, and can eliminate short hairs. All this means that you don’t have to clip your nose as frequently. I gave these to my brothers, a brother-in-law, and an old boss. After the laughter, they all reported that this clipper works well. I feel like a shill for the product, but I paid full price for five of these and they work well. My brother’s new wife is especially grateful!
It came quickly. Everything is ok and works fine.
Haven’t used yet
Super easy to use, just push the button. I use it probably once a week or less and have had it for almost 2 years and have never had to replace the battery.