SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
It was just like the picture
Amazing quality pendant, looks amazing. Even better than I expected. You can't go wrong for the price!
Great quality, my daughter absolutely loves her new “Bling”! Thank you so much!
It's pretty cool to wear from time to time, but it’s definitely not for everyday wear.
I love this beautiful money bag pendant. I like the combination of two colors.
This item actually exceeded all my expectations. I was on the hunt for a dope piece like this and for the price and quality of that was definitely it! Also, the fact that I got it in less than a week also makes me recommend this product to everyone!
Did not know how this style would look on me, but I absolutely love it!
Literally stunning in person! Can't tell the difference between this and real silver.I bought this for my son and he literally hasn’t taken it off. Not light and flimsy,but not too heavy.
Great quality for the price, looks even better than the photo.
The shipping and delivery didn’t take too long. It looked exactly like the picture. I bought it for someone else so hopefully they like it just as much as I do!
It was nice looking but my daughter wore it once and broke it!
High quality materials! Amazing stone placement! Never been more satisfied with the craftsmanship than this piece! I will definitely be ordering again!
This piece is truly outstanding for the price.
I bought this for my best friend for his birthday & he loved it! He wears it every day. It’s great quality & the shipping was fast.
Amazing! This is beautiful! The pictures don't do this any justice whatsoever. It shines and blings and is absolutely amazing!
It's cheap yeah but my cat doesn't care 🤷
Great piece with so many details! Came exactly as pictured and didn’t take too long to arrive either highly recommended!
Gaudy costume jewelry not for everyday wear.
The quality was okay considering the price. It was very light in weight, I thought it would be a little bit heavier.