SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I used this over the summer after getting some sunburns. It blends right into the skin and does not leave a sticky residue like the drugstore brands I had previously tried. I found it very soothing and it really helped my skin after getting sunburns.
This is great stuff for burns or moisturizing, can be used in a multitude of ways.. remember to refrigerate after opening to keep it longer. Doesn't have much of a scent, which I think is a good thing.
First tried just a little bit from a friends house and in just a night i woke up looking far better! So I had to get a bottle of this myself. It doesn't smell and is very light on the skin. I recommend it
Excellent for irritated skin, especially after shaving. Aloe Vera is a must have for skin irritations and is a good moisturizer. Using it alone is good, but I like moisturizers that contain aloe vera and other organic ingredients. But this is pure aloe vera and fantastic for sunburn, irritation, and so many other skin problems. You can use it along with your favorite moisturizer as an added bonus but using it alone is recommended for a temporary skin problem. May be good for acne and acne scars. You can't go wrong with this particular product.
Love this Aloe gel. It is clean, light, and extremely effective for moisturizing, sunburn relief and burn relief. Quality is excellent. This is the second bottle and it is a staple in our house.
I just used this for the first time after shaving my legs, and my skin has never felt so smooth and amazing. Because I have sensitive skin, it often gets red, dry, and slightly scaly right after shaving. But this time, I applied this gel immediately to my shower and my legs felt better than they have in a long time! I may even try shaving my more sensitive areas, (where I normally don't shave because of my skin's reaction) and use this gel there. Highly recommend!
I love this stuff. My husband and I use it on a daily basis and ordered our 2nd bottle not to long ago. It’s odorless and not sticky. It glides right on and helps with all sorts of things. We use it as a lotion, on our face, my husband has eczema and it helps with that & his back breaks out pretty bad, so he uses this on his back every night, which has improved the break outs by 85%. I will continue ordering.
I use this to make face cream and also on my eyelids to keep my eye makeup in place. It works well and it’s good stuff.
Love this product! I use it on my feet and any dry areas on my skin, cuts, etc. Purest form of Aloe I was able to find. Shopped locally here in a big city with tons of health food stores and no one carried aloe this pure. This has been rated as one of the best.