SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I have ultra sensitive skin, and this product does not irritate it at all. A tiny amount goes on smoothly, feels great the moment it is applied, and does not leave a film on you face - it simply disappears into the skin. I highly recommend it.
I’m obsessed with this product. Working in a hospital makes my hands disgustingly dry sometimes. This stuff is the most amazing relief and does wonders for my skin when needed.
I've never used a cream for my face before, I'd assumed they were heavy. This is the lightest moisturizer I've ever used, there is a minimal scent which is great as I am extremely sensitive to strong smells. I was looking for a cruelty free moisturizer and this is perfect. I have some very dry patches which are shrinking (after a few days use) and my skin feels great. Highly recommend this product to everyone!
This is a good cream. I put it on in the morning. I have really dry skin and it kinda works but if I use it with another moisturizer it will works like magic!
Love this cream. I am a senior and this cream does a really good job of moisturizing my sensitive skin with no smell. I will definitely buy it again.
I have used many different products for acne over my life time, this is by a large margin my favorite. I am 36 your old Male with oily skin, sensitive skin. This has a very subtle scent which I enjoy, but has done an amazing job controlling my acne. Far less breakouts and red spots.
I've tried a lot of moisturizers for sensitive skin and this one has been the best so far.
I prefer to buy in the larger container. Not available is not a good option.
I was treating severe burns on my ear and face and this product worked very well.
Finally a moisturizer that doesn't make me sick. I live in Nevada and my skin is very dry but I cannot use most lotions except for pure oils that are usually too greasy. This is not greasy at all and doesn't irritate me in any way. Highly recommend.