Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
This serum is really amazing, I used it only one night, and my skin was glowing the next day.
I got a little bit of acne when I started using it but its because I was using too much. Now I just need three drops and its enough to cover my face and neck and my face looks clearer than its ever been. Will buy again and will probably try their other serums.
Love this product! Has made my skin soft and has evened skin tone
Been using it for 2 weeks now, I can see result now…
I love this serum, and this brand, I was nervous about ordering k-beauty because there are a lot of fakes sold here, but this is legit. The serum is nice, goes on beautifully and is fragrance free for those of us with sensitive skin.
I love this product after 2 uses. My skin is usually dry and this product makes me look dewy! I have a great SOKO routine but this was a great addition to it. Let the product dry before layering anything else on top.
The best serum for the face. I can totally see a difference in my skin with my dark spots. I was so amazed and ready to start a second bottle.
Very gentle, calming and hydrating. Not life changing.. but a good basic serum for sensitive skin
I’ve been using this for three weeks and have noticed a significant difference in the appearance of my skin. I typically have a lot of red patches and am very susceptible to acne scars. Since using this the redness has gone down noticeably, and my acne scars are starting to fade. I am very happy with this product.