SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | Estimated Shipping Time |
---|
California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The best serum for the face. I can totally see a difference in my skin with my dark spots. I was so amazed and ready to start a second bottle.
Very gentle, calming and hydrating. Not life changing.. but a good basic serum for sensitive skin
I’ve been using this for three weeks and have noticed a significant difference in the appearance of my skin. I typically have a lot of red patches and am very susceptible to acne scars. Since using this the redness has gone down noticeably, and my acne scars are starting to fade. I am very happy with this product.
This serum is really amazing, I used it only one night, and my skin was glowing the next day.
I got a little bit of acne when I started using it but its because I was using too much. Now I just need three drops and its enough to cover my face and neck and my face looks clearer than its ever been. Will buy again and will probably try their other serums.
Love this product! Has made my skin soft and has evened skin tone
Been using it for 2 weeks now, I can see result now…
I love this serum, and this brand, I was nervous about ordering k-beauty because there are a lot of fakes sold here, but this is legit. The serum is nice, goes on beautifully and is fragrance free for those of us with sensitive skin.
I love this product after 2 uses. My skin is usually dry and this product makes me look dewy! I have a great SOKO routine but this was a great addition to it. Let the product dry before layering anything else on top.