Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
I love this toner, spray in on morning, sometimes after doing my makeup and after my night routine.
Love this formula. It sinks into skin really well and my skin doesn't feel sticky like some other products I've tried. I have trouble with deep, painful pimples that take forever to surface. This helps bring pimples to the surface so I can handle them.
Perfect fit for my sensitive skin. Love the product and the sense of refreshment after use.
This toner is refreshing and makes my skin feel great after I apply it. It’s moisturizing, but not heavy, and provides some gentle daily exfoliation without peeling or drying. There is basically no scent, or at least I can’t tell when I apply it.
It’s the first time I buy a toner but I think it’s so far so good. I feel my skin smoother and cleaner. Thanks! I’ll purchase again, product was well packaged and delivered as usual was awesome.
I've been using this for a bit now and I truly feel like it has helped my skin balance out in means of oil production. I'm not as oily as I use to be but I feel like this product is helping.
I have ordered this twice and I like that it doesn't strip my skin of moisture. I'm always surprised that after thoroughly cleaning my face, this toner always picks up residue.
I love this. It really helped clear up my skin. It is a little drying, so I paired it with hyaluronic acid and it was great.
This toner is great for exfoliating and keeping acne away. I use this at night with a good night cream and it helps keep my pores from getting clogged and my hormonal break outs aren’t as bad as they usually are. Definitely a good value for the price.