SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This includes our 1 day processing time.
|Location||Estimated Shipping Time|
|California Warehouse||*2-4 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I wasn’t expecting this pallet to be as nice as it is. The colors are super pigmented and are beautiful.
I absolutely love this palette. It is highly pigmented and the colors blend very easily. I’m still in shock at how well this pallet is. It’s absolutely beautiful as well. So many different looks you can create from this beautiful pallet. If you’re searching for a pallet I highly recommend this product!
The variety of this palette is amazing and the pigment is okay.
I was unsure of this palette but it’s great for the price! I haven’t used all of the colors yet but, paired with a good primer it’s pigmented and looks nice.
I bought this as a gift for my best friend and she loved it, she said the colors are very pigmented.
My daughter loved it.
I ordered this as a gift for my mom, she LOVES it. The palette seems to be incredibly pigmented though and it’s a great value for the price.
Great palette! The colors are great....easy blending. Came well packaged. Great price! I highly recommend it!
The eyeshadows have a lot of pigment and has become one of my favorite pallets to use.
Very cute! I love all of the colors and this was a great price. I definitely recommend and would purchase again!
Colors are really nice not too much pigment but good for the price
This is the best thing I have ever spent my money on I love it so much