SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Took a second to figure out how to put it on, but it’s great value for money. It looks really good one as pictured.
Pretty! Looks pretty and adds a little sexiness to v-necks, tanks and crop tops. Fun with bathing suits too.
This body chain impresses me everytime I go to wear it! It never tangles up and is easy to figure out. I've purchased others and they usually get so tangled and are hard to put on that I have to throw them away!
Love it. It's inexpensive and like most chains you have to be careful not to break it by catching it on something, but it's beautiful and looks great with a bikini.
Very cute! And not cheap at all! I was concerned about this being cheaply made or fragile. I wore it out over a nice top one day and even under a sweater and it didn't break. It's very simple and elegant.
Love it! I didn’t go in the water with it so no issues with changing color. I would recommend to wear while socializing outside of the water only :) super cute and fun - great way to mix things up!
OMG it is so cute, you can wear it over your swimsuit or over your outfit! The best find and so cheap! It is hard to keep it from not tangling but what necklace doesn't tangle.
I love how this body chain look and it looks just like the picture
I bought this for my engagement photos and it looked amazing. Perfect for a deep plunge dress 😍
I was looking for something charming and sexy to use and i found that. Its awesome the combination wearing bikini. I really recommend.
Gets tangled easily, but well worth the money. I wore it to a pool party and looked awesome
Very cute once I figure out how to get it on. It came tangled, but once I got it to work it was amazing!!!
Really good price for such good quality
I absolutely loved this body chain. It’s so sexy and was perfect for this low cut dress. I can’t wait to wear it with a bikini.