SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very nice fit and a unique look.
It's a nice watch. Elegant. Simple.
I loved it until the band broke.
This watch is perfect for my small wrist--it does not turn over! Love the design. Easy to put on, too. A winner!
To me the watch just had a very cheap feel to it. Feels very light, too light. So I don't expect it to be too durable or long lasting.
Attractive, affordable, and comfortable to wear. Easy to put on and take off! Goes with all your wardrobe.
Slightly cheap sound where the bracelet joins the watch face. Gave it away as a gift instead of keeping it.
I have very small wrists and all watches I have ever worn move and twirl around my wrist on their own. But this stays put, and it's comfortable! I don't have to worry about it moving and getting in my way at work or catching on things because it's so loose. This is my second purchase. I gave the other one to my sister because she has tiny wrists too!
Just love this watch that can be worn with everything from jeans to professional clothes.
I ordered this watch for my birthday. It's a nice, sleek, and classy watch. It's perfect for my small wrist. The only complaint is that the small clasp jewelry is kinda impractical to put on everyday. Anyway I'm happy to order this watch.
This watch needs a thicker electro-coating so the gold doesn't wear off as quickly.
I absolutely love this watch with its elegant design. It is a very feminine watch, and looks nice on my wrist, with understated elegance. It is easy to put on and read, and I would definitely recommend this watch to my friends.
This watch is very delicate and pretty on your arm. The watch face is easy to read. I bought it for my 89 year old mother who cannot do clasps or straps anymore. It's very pretty and mom says it's worth it.
This watch is absolutely gorgeous. Great value and classic styling.
This watch was PERFECT for me. I have a very petite wrist and this watch fits flawlessly. I HATE watches but have to wear one for work. This works beautifully because it feels more like a thin bangle than a watch.
This watch is a great design and it is a wonderful time piece.
Nice watch to have, comfy, light, not huge, not too teensy. Just be careful with water. Got condensation in line from washing my hands a few times with it on, but it dried out okay and kept working.
I love this watch. It is a lovely modern look for your wrist.
Dainty but durable, love the white face. Lightweight and very comfortable to wear. The face has no scratches after wearing it often over the past month. All in all, a very nice watch and a great value.
Better than expected! So very pretty! I adore it.
This watch is mediocre at best. I gave it to my wife as one of the presents. Her face and my face best captured the moment, faces that just weren't too excited about it, and simply said "oh". It's fine for an everyday watch.
I love it. It looks sophisticated and neat.
Got this as a birthday present for my wife. The pictures above don't do the watch justice. Actual watch is even more beautiful and looks pricey. Wife was very happy, which makes me happy :-)
My most favorite watch ever bought.
This is cute & lightweight - easy to take on & off. It is great for everyday wear, but looks good for dress up as well. So affordable - it just makes sense to have - why pay more? It keeps time :)