Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
Great quality and compact in size. Perfect for the car, I’m feeling much better when driving now! Love the illumination 😍
Perfect fit for the car and great product!
I started taking this with me when I'm delivering in my car. I bring a bottle of water to refill it and just let it run. Typically with the air blowing in my face in my car in Texas, it bothers my nose and dries out my nasal passages. I love the convenience of using this in the car to fix that. It's small so it fits in my cup holder. The fact that it changes colors makes it look really nice in the car, especially at night. And you can use any micro USB cable to power it in the car. But it comes with one so you won't have to find one. Perfect for what I needed it for.
Gotta love how portable, very light and small enough to place anywhere and easy to use. I really like the nightlight capable and multi-colored switch. It is definitely quiet and compact. The instructions are easy to read. The only thing I don’t like about it is that it’s so small that I have to refill it every night wishing it could have been bigger to hold more water and a rechargeable option. It is great for kids and adults as well as gift giving and use for travel.
Was a little worried this wouldn’t fit in my cup holder but it fits perfectly (Audi A3). Works well in both modes, continuous and every 3 seconds. Possible to change the light to off, white or multicoloured.
Love it. It’s small enough to put anywhere and not be in the way. The colours are really pretty. 2 modes so not continuously spraying. Very happy with my purchase.
Exactly as in the picture, has about a 4 hour time before it needs to be refilled ... easy to maintain and there is no noise whatsoever at all. The only thing is I wish it was a little bit bigger otherwise it’s perfect!
Amazing little humidifier. Cute, colorful, easy to set up and easy to clean. I just got it today and I love it, not to mention it completely cleared my congestion.