Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
Great product for tweezing eyebrows. it's great! Small, practical!
Looks as described, I didn't use it yet
Quality corresponds to the price. Works without problems and complaints.
At first I wasn't really getting anywhere, but once I read the instructions and used the circular motion they suggest, it was better. Not the easiest task but it gets the job done.
Satisfied with the purchase, recommend
Consistent with the description, recommend goods.
Very good, takes the hair very well. The pen very warm and light is very weak. The store sent very fast
Exact product to the description. Product identical to the tele-purchase for less expensive.
This was great for precision shaping/shaving. It’s loud and ugly but great for low maintenance grooming. It’s an electric shaver so it works best if you make mini circles and go over the same place a couple times so all the hairs can get into the little slots on the head of the device to get cut. With this I can skip tweezers and a blow blade.
It's okay, you have to really press on your skin to get as much hair off. Doesnt get everything.
Beautiful stylish thing. But it seems to shave, does not pull the hairs. Thanks to the store.
I really like this! It is gentle on your skin and trims unwanted hair fromeyebrows and face very well!I think a lot of woman complain about these trimmers because they assume they should shave all hair but if they done that you
Good! Charged. Turned on-works. Looks good.
I just got this and only used it once. It worked very well. After my first use I realized some the thicker hairs might need tweezed before use next time. Will take a little practice to be a pro at it but so far I’m pleased with the way it cuts and trims. I was a little skeptical but it did just what it’s advertised to do.
This item works great according to my wife. It's easy to manage and control. My wife's eyebrows has never looked better. I even gave it a try by using it to remove unwanted hair in my nose and ears. It worked great. It's also extremely easy to clean. The given price was great and well spent
Great product! I bought two - 1 for me and 1 for my teenage daughter. She wasn’t too sure about it when she saw it but actually told me it was pretty nice. Looking to save money by letting us not having to go get our eyebrows waxed every two weeks. Now we can actually do them ourselves at home, in the car, wherever whenever. And being rechargeable we don’t have to keep buying batteries. Highly recommend.
Great product for eyebrows. The product does all it says it can do. Earlier I used to go to some salon for eyebrows but now it saves my time and money. Really great product.
Excellent trimmer, shrubs small hairs, I recommend to everyone, USB cable works
It does what it says it will do, the only reason I give it 4 stars instead of 5 is because you do have to go over an area a few times to remove the hair if it isn’t long enough. This will definitely save you money on eyebrow waxes or threading. I suppose if you have very coarse hair this will not work well, which may be the reason for the mixed reviews. I recommend letting the hair grow in a bit for easier removal and so you don’t get ingrown hairs. I’m happy with this purchase!
The parcel went long! But I got what I wanted and expected. Works fine!
I already got the item very beautiful and it comes in good condition thanks to the store
Very good trimmer, painlessly, the instruction is attached. The store sent quickly, thanks. Recommend.
Just a Dream! Works fine and carefully! Thank you!
It’s not bad. It does work but you have to be patient. I use this product to clean my eyebrows and it works well. I love the light feature, that was a nice touch. A bit loud, but love the travel size. I stick in my purse and it just looks like a lipstick
Works well. But I thought that I would pluck and not shave, it was my fault, I read it wrong.