SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
This is super awesome! I wanted a window breaker but I want to avoid clutter in my car and most of my storage there is in use. This one is great because it's compact, comes with its own storage, and it's GREY - my favorite color. It can also fit into my door handle if I want. I did have to put some work into breaking the test glass but I'm glad it had the glass because now I know how much force I need. It's super cool! Now I need to find a way to test the belt cutter 🤔😈
Have you ever hung upside down in your car from your seat-belt? I have and it's pretty scary. I have a survival kit in my car for earthquakes and I've wanted to add this gizmo to the set. The absolute best is they send a piece of glass with the box for you to test it. I strongly advise putting it in a box to contain the shards because it shatters. The directions say to use your head, I believe that is a typo and it's super easy to use your hand.
This is a quality tool. Simple to operate and effective at accomplishing the task. It's small and easy to store in a handy place in your car for quick easy access. It surpassed my expectations. Thanks for the right tool for an important job.
This is a quality tool. Simple to operate and effective at accomplishing the task. But It's smaller than I expected.
I love this little safety tool. I hope to never have to use it but I feel better just having it in my center console. Everyone should have one just in case!