Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
What a great idea! I had the kind that came with a little gel pouch and it leaked on the front of my dash creating a permanent blemish. I love the concept; my car always smelled fresh and clean. I wanted something that would be safe and also to cover up the marks. I found these! I can use my own essential oils - even better! I create my own scent and it's both safe and natural. Just put a few drops of your desired oil onto the pads. I put the oil on both sides of the pad. Place the pad inside the little container - snap it shut and clip onto your air vent.
These are really good quality but smaller than you’d imagine. They have a really good weight to them and the clip with the rubber is strong and doesn’t scratch the vent blades. I love the designs too. I love that they give you a lot of felt discs, it’ll be a while before I use them all. I wish it would open just a little bit more so you can easily drop the oils on the pads. I don’t know how much I put on them so I worried it would leak. I would definitely buy these again.
Really neat idea, just requires finding quality oils and you have a nice (closer to) natural car scent scheme. I believe it is hard to find truly trustworthy essential oils that aren't just chemical representations of scents. That's no fault of this product, but this product is only good (for me) if you can find trustworthy yet powerful oils.
I didn't read the description well, so I thought these would be bigger. Aside from that, they work great, it's awesome that you can change the felt pad (and it came with a lot of felt pads) to easily change what scent you are using. Will def buy again if I need more for other car's and vents in my house.
Great quality product, has good weight and the pattern is awesome. It took a bit for me to realize they are not scented, but not a problem. They should offer oils to purchase with it. I think it will go well. I love this product & for a great price!!
Ordered them a few days ago and already received them, shipping and delivery is fast, love the black finish, plenty of pads to change up the color, fits and sits in the vents well, no rattle or slipping off (but I've only had them a few hours)...now I just have to find some good essential oil that doesn't stink
These are beautiful and look great in the car. The scents don't really last long so I would suggest leaving small bottles of the essential oils in the car to make it easier to refill the pads. I have to refill about every 3-4 days for the scent to be fresh.