Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
Excellent quality. Well padded with soft fabric inside. Provides good protection for my new chromebook.
Lovely case but returned as daughter wanted something brighter.
This was for my granddaughter. She loves it. it’s perfect for her laptop.
Great laptop case. Value for money and great quality.
Bought a new MacBook Air and was looking for a good quality case. This certainly fits the bill. It’s well made of what appears to be quality material that will be hard wearing. Soft padded interior gives great protect to my device and outer pocket is great for holding accessories. This case doesn’t look cheap but was actually a great price.
Lovely chromebook case, quick delivery and great price!
Fitted beautifully! The case is of excellent quality and thickness. Was unsure wether to order but extremely happy I did. Seems waterproof too as splashed some water onto the case and it rolled off.
Compact and well made. Will give good protection for my new laptop!
It's a great looking product. Oddly, the problem for me as I was expecting a smaller product (probs my fault for not reading the description properly....🤦♀️) I wanted something that would fit into a large handbag. Having said that, for travel purposes, when all I want to carry with me is my laptop, phone and a book, this one will be perfect.
Delivered promptly and undamaged. Colour as described and as requested. Fits perfectly for my laptop. Pleased with a purchase.
Love the colour and the material!
This case is premium especially at a very good price. This is neat and well worth it.
Really lovely item. Fab colour and very protective
This is a great laptop bag. Great color, padded for safety. I love it!
I am really pleased with this purchase because it is easy and light to carry, waterproof and really durable. It looks really nice too.