SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Looks great!
As promised a cute jar for doggie treats and keeping them fresh
For the price this is a great container. Seals and opens very easily.
Very pleased with cost, quality and delivery. Perfect size for dog treats
It's a great size, easy to open..
I’ve had this exact dog treat container before and loved it. Ended up getting rid of it once I lost my pup a few years back. Now that I have a new dog, I purchased another one. It’s large and fits lots of his large dog treats.
Perfect for small dogs and milk ones.
At first I was a little surprised that the lid and little bone décor was more grey than black but it's still super cute and looks great in my kitchen.
This is an awesome treat container!
These are sturdy and well made. Our dogs 🐕 love them, as their treats are always fresh.
Certainly worth the money!
When the lid is closed it is airtight. Very sturdy and durable. Not cheap looking and easy to clean.
Bought 4....they are perfect to open with one hand only, while I carry one of my chihuahuas! Would recommend it. Easy to clean
Little smaller than expected. I wasn’t breaking out measuring tape. But very nice
I love these containers for dog treats. They seal tightly and look good on my kitchen counter too. Love the little bone prints on them!
Really works well. Holds a good amount of dog food.
This is an excellent jar in every way! Easy to fill, air tight, easy to open for my pup's treats, it's sturdy and easy to clean. AND it's as cute as can be! Thanks for a fine product!