Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
LOVE this bag! I used to keep all my make up and brushes in a cosmetic bag, and then dump them all out on the table when I sat down to do my make up. But I’ve always been concerned about how clean the table surface was. I was afraid that I was getting bacteria on my brushes from the table. I even bought plastic mats to use, but they required being sanitized after every use. With this bag I just open it up and all of my make up is right there – no dumping it out onto unclean surfaces.
I love the bag! It’s not too small and not too big. It’s super easy to clean! I’m so glad I bought this
Why have I not bought this years ago, it looks smart and saves me having to tidy my make up all the time. When it is opened you can easily see everything and don't have to go rummaging. It opens up flat, last photo is not fully open.
Really cute but very useful make-up bag. Easy to see all your make-up and useful compartments for pencils etc that you don’t want loose, you can have it as open as you want just use the drawstring and then tighten it all up and close the flap over and voila all done !
What a super make-up/toiletries bag. Holds so much and all visible when the bag is opened to almost its fullest extend with just enough of the sides up so that everything is contained yet visible.
Bought this to replace my old bag from a different brand that didn't zip anymore. This bag is exactly what you get when you order it. Nice size, color and material. And no zipper problems ever)) Will definitely buy again
It’s a great little travel bag. Color is great, it is compact but holds more than you’d think.
Perfect size if you love to travel, or even if you wear light makeup. Exactly what I wanted and is very durable.
Quality make up organizer that will clean up easily if a spill should happen.
Just what I needed to keep makeup type items together to move from purse to purse
I love how this looks, and it fits all my makeup great!
Perfect for on the go and bigger than expected but still fits everywhere!
Wife loves it. Bigger than her last bag, keeps it all together.
This bag is super cute and shipped really fast! Fits all of my makeup.
I love this makeup pouch. I needed something to hold all the “loose” stuff in my purse like chapstick, keys, etc. and this bag is perfect.
I travel a lot, and like a lot of women I tend to have my make up in different bags that I try to organize, but it never seems to stay organized! And there are make-up, usually powder, spills everywhere, and it's kind of a disaster...so I was really excited about this product because I wanted a place that I could just put everything, lay it flat, use it as a catch-all, and then just swoop it up when I'm ready to leave. This does the job. Easy to clean, too. It's true that even after you gather it up and cinch it there's a gap/opening, but you could put it into another bigger bag, use a smaller case for smaller items and brushes and/or put a piece of tape on powder canisters to prevent spills. In the future it would be nice if they could create a bit more zippered compartments, that way smaller items and messy stuff could be isolated before closing with drawstring. Still, overall a great product!
Fabulous item ! Do not know how I have survived before it !!! Great seeing all my makeup so much more clearly! Have just bought another for a friends birthday .
I personally used this for an emergency kit and I don’t regret it !
A very nice makeup bag. Use it everyday and travel. My roommate purchased the same)
I love this particular makeup organizer bag so much that, overtime, I have purchased three same ones for my sisters...The cosmetic bag opens up wide enough to see everything, and it easily organizes all my essentials. I'm thinking it would also make a great first aid kit as well.
I love this bag and have gotten tons of compliments on it! It is durable and is perfect for organizing the makeup I keep in my bag (as I do prefer larger handbags). The material is good quality and I really like the look of the fabric.
This is a cute travel bag. I bought it as a gift. It seems to be made well.
At first I thought it was too small but it fits all my stuff. And I didn’t have to dig through to find what I needed- it was all already spread out when you open the pouch. Love it!
Purchased as a gift. However it seems to be a great size for travel or daily in a larger handbag
I have a work locker I wanted to organize and needed something for all my important necessities. This was perfect!! It fit in my locker perfectly and held so much including my mints, toothpicks, chapstick, and lotion. Definitely a great purchase!