SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I’m honestly really stinking happy with my little sponges. They double in size as soon as you get them damp but they don’t soak up like any of my foundation so nothing goes to waste. It applies my makeup smoothly and works just as well as a beauty blender but for a fraction of the price. Totally worth it. You can see that it does stay a larger size when it’s dry after it’s been used vs the blue one I haven’t used yet.
The sponges expand nicely once damp, and feel spongier and more dense than the RT sponge. They are very soft, as well. They feel more rough when bouncing on the skin, but I would attribute that to the greater density. The classic Beauty Blender has a more luxurious texture and more porosity, but is gentler during application. Love it!
Let me start by saying I love makeup. I have done makeup for weddings and many formal events, which means I am always keeping my eyes peeled for quality products. For that reason, I love these beauty blenders and will repurchase them indefinitely. For the price they just can't be beat.
These beauty blenders are good quality but I wish it would have more colors.
Love these SO MUCH! Beauty blender is the best way to apply makeup. It can change the final result of your application dramatically. Such a tiny investment for those of us who are amateur at doing makeup but still want to look like a pro ;)!
You Guys! These sponges/blenders are AMAZING! They are silky smooth to the touch, yet so textured (Tried to get a picture of MICRO texture) to hold my foundation and give it a perfect blend. I've spent a lot of money on more popular brands, but this one is WAY better.