Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
Very good bracelets, got them for me and my girlfriend, she loves it and they look nice too, and add a little spice to holding hands.
Magnet is strong. Bracelet is good quality. The paint inside arrived faded already. Shipped really fast. Comes untied easily and can be difficult to take on and off.
excellent! Quality as the description. Everyone is happy. Recommend!
It is a good product but, the magnet is not that strong and the second day I had it my boyfriends magnet fell out. we superglued it and it was fine and also after we did that the magnet was stronger
Super cute. Easy to make bigger or smaller
Surprised a friend with this on his birthday. The magnets are strong and it is a great meaningful inexpensive gift. Recommended!
Cute bracelet, good price.
I love these bracelets, especially the concept of it. My partner realized her magnet was gone, it’s only downfall of this bracelet it can come off...but I still ordered another, this time we plan to put a tape over the magnet when we’re apart that we won’t lose it.
I'm super excited to give my wife this for Christmas. It comes with a nice bag and gift card. I put mine on and it fits nicely, its adjustable for any wrist and looks awesome. The Magnet is nice and strong, its not going to stick you to any fridge or anything but looks like it will connect right up to it peer when close, which is exactly what I was hoping.
Such a cute simple couple bracelet. The size is adjustable and it’s super comfy. I even swim with it on and have no issues. It does stick to everything magnetic, but I find it kinda fun!
Love it. Item as described. It met my expectations.
It was a really cool idea but low quality, the magnet came off within a week, granted I was floating a river and doing all sorts of crazy stuff so I honestly wasn’t expecting it to hold up.
My boyfriend loved it I completely suggested getting this for your loved one
Honestly love this purchase. they are super cute and comfy to wear the meaning behind them is even better and they connect when next to each other without having to do anything!!
The overall quality is fine but the durability and strength of the material is somewhat of a concern as I only had this a short time before it became somewhat flimsy leading to my not wanting to wear it for fear of it breaking.
Purchased for my sixteen-year-old daughter and she absolutely loves them. They fit perfectly and go with anything.
My BF and I love it as a cute reminder when we're away. Highly recommend for long distance couples :)
Very sweet product that nearly brought my boyfriend to tears. The knots could be a little stronger, though--one of mine came undone on the first wear.
Just as described and arrived on time
These are the perfect gift and they are such great quality!!! I got them for my boyfriend and I and I absolutely love them!
I love these bracelets, especially the concept of it. My partner realized her magnet was gone, it’s only downfall of this bracelet it can come off...but I still ordered another, this time we plan to put a tape over the magnet when we’re apart that we won’t lose it.
It's a Lovely bracelet
Great bracelets for the price! In such a beautiful box. Very pretty. Good quality products and excellent customer service should be acknowledged. Had on a few weeks now and still look as good as the day we put them on.Bought it as a gift for my bf and I and he loves it. Thank you so much for a superb gift- I am one happy customer and will purchase with you again soon.
My bracelet just came and my boyfriend love it, the quality is far more intense than I had imagined. and its rope seems to be well made and very comfortable. magnetic bracelets are the cool and cute. at this price, I’m going to buy another one.
It looks good. As a large size, I hope this bracelet will fit-big enough, indeed, I can remove the link, but the bracelet is not tight. I noticed that the constant wrist pain has improved. Nothing can reverse the passage of time, but it can relieve symptoms well.