SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | Estimated Shipping Time |
---|
California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
They have a beautiful finish and were made very nice. A little smaller than I expected but that was because of my lack of measuring.
LOVE this cup. We bought 20 for when we have events & workshops we do. These are beautifully made, the natural patterns in the wood look great. They are very consistent too in their shape for being natural - none were off. They're perfect for a medium cup of tea or chai. Every time we pull them out people love them. They feel really special and ceremonial. Just don't put them in the dishwasher! My husband put a few in our dishwasher by accident and the heat slightly split the top of one (still usable though). So you'll need to wash them by hand.
These cups were amazing. The couple we bought loved them. Will be ordering more. This time for us.
These are simply awesome in every way. I purchased the Ly Bamboo Mug to use for serving my nordic-style spiced lime rum grog which is best served hot during the winter months. I could not be more pleased, especially having tried various other ceramic and metal cups.
Beautiful. My only complaint is that you can't put them in the dishwasher, but that goes for any product like this (unless I misunderstood and you actually can). They look so nice that it's actually fun to drink out of them.
Sorry I don’t have a picture, the cups are perfect size, great material durable and worth the money.
I bought several for my early learning environment to replace plastic dishes. We love them!. The cups are beautiful as well as durable & wash (by hand) nicely. I would certainly recommend these wonderful cups!
I was looking for a wooden cup that fit in my hand but that was made well. There’s no kinks in the wood and fits snuggly in my hand. Definitely recommend to anyone who drinks wine but doesn’t want to stand their glasses or goblets, etc.
This mug was purchased as a gift, they are beautiful and the recipients absolutely love them!
Lovely! I use them for both tea and sake. And the kids steal them to drink whatever they are drinking (hopefully not my sake!).
I was looking for a nice sized wooden cup for an anniversary gift. This was perfect and just the right size for a glass of wine. But I thought the color would be brighter.
Awesome cup!
I brought several of these cups for my classroom. My students looooooooove them...I do toooo very much!!!!!