SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Star is bigger than I expected, but still an adorable necklace.
Love it! It's the perfect size! It isn't big but ya big enough to be noticed and can be paired with other necklaces. I have worn it almost every day since it came in the mail weeks ago and it hasn't turned yet nor has my neck become irritated(I have sensitive skin).
It was exactly what we thought it was when we bought it, good message, well made and perfect gift to a friend.
Very cute
I absolutely love this necklace. I’ve been wearing it for months and have not taken it off whatsoever. It has not rusted
I love this necklace! I’ve worn it in the hot, humid climate of central Kentucky and I just knew it was going to turn, but alas, it’s still as shiny as the first day I put it on. If it can with stand Kentucky’s summer heat, it’s a great buy.
This necklace is sooo cute. It doesn't irritate my skin at all, and it looks really good. I would definitely recommend. It would make an AMAZING gift for someone or for yourself.
I bought this as a gift and they liked it. I didn't get any updates about it, so I don't know how well it held up. As for the look of the necklace, it was nice but you can tell it's not expensive looking
Gave this to a 10 year old girl for a gift and she LOVED it! She put it on immediately after getting it. It's well made, too. Thinking about buying myself one, too!
Really like this necklace! Simple and sweet. Easy to style and wear.
Beautiful piece I have had mine for 2 years and it still hasn't changed color yet.....
So cute, this is my second time purchasing. I get so many compliments on this necklace. Love it, one of my fave pieces of jewelry.
The necklace is very cute. I like it.
Nice necklace....I thought it would turn colors but 3 months later and it still looks good. Great deal.
For the price this chain is high in quality, very thick and sturdy!! Would definitely purchase again
The text looks smaller than expected, I thought the text would be bigger, but it's still cute ❤️