Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
I walk my dog every night and my old lite leash died. All I can say is the leash charges quickly, and works as advertised. If you are looking for a bright, well made dog leash - look no further.
Leash is incredible! Came already mostly charged. Hooked up to USB on my computer for 1/2 hour, good to go. Took my dog out last night--amazing brightness. Glad to pay this price for something that could/will save my dog's life. And mine.
Got the green and it is truly beautiful. Came perfectly packaged. Quality of leash is outstanding, and it truly does have a comfortable handle. One of the best products I've bought in a long time.
This is a great leash for safety purposes while walking your dog at night. The leash is fairly wide and has a strong, weighty feel. While we bought a pair of these for our 10 pound toy poodles and they work fine, they are probably best suited, and would feel best for medium to larger dogs. We are more accustomed to using slightly thinner leashes for our poodles. The leash has two switches, so you can turn on/off the upper and lower halves of the leash independently. The leash comes with a USB charging cable, so all you need extra is a USB wall outlet charger to plug in, and then you are set to charge.
I bought this for my dog, who walks my husband 10 miles each night. It is RIDICULOUSLY bright, and I love it. Talk about safety, my husband says he gets people driving by pulling over asking him where he got it.
As the nights start to get darker, this leash is invaluable when taking our dogs for a walk along the dark sidewalks. It lights up well and the charge lasts a reasonable amount of time.
Thanks to the store for offering LED Glowing Leash on sale
There are really friendly customer service. I had a lot of questions and it all was answered. I recommend buying here! Definitely!
People tend to drive double the speed limit and drive through stop signs in my dark neighborhood, so cue the illumiseen. I switch between a normal leash during the day and use this exclusively at night. The batter lasts a while, ive had it for 2 months and still havent needed to charge the lights. It's durable and holds my 50lb puppy fron charging at deer, although i wish the wrist grip was a little softer.
We bought this for our son after welcoming their first puppy into their home. He lives in a busy neighborhood with a decent amount of traffic. He’s had countless people stop to admire his leash( and Lab puppy of course) and inquiring as to where he got it.
This leash is great! I like that I can recharge it a lot. I didn't like the idea of wasting batteries, or the whole least with those other light-up leashes out there. It makes me feel better when walking my dog at night. I hold the leash across my mid-section too as I walk, so drivers know where I am as well :)
I love how bright they are and that the LED lights are rechargeable. I use them every night for at least an hour (slow flashing mode) and the leashes, collars, and belts only require charging about once a week for an hour or so. Bicyclists, joggers, pedestrians, and car drivers have stopped to comment on how far away they could see me and my dog, how easily they could tell I was a pedestrian walking a dog from a distance (easier for them to plan their course of action as they approached), and asked for information on where they could purchase the items. Some of my neighbors have already purchased their own after seeing mine in use. I have used them in the rain and they work fine. Highly recommended!
i'm satisfied with the purchase
I bough this leash as a Christmas gift for my husband who walks our dog at night. It works great. The light is very bright and should alert traffic that there is a human walking a dog on our dark street. One overnight charge has lasted since Christmas. We’ve followed the other reviews and have not used it in the rain. It feels strong and sturdy, like any other well made leash.
Absolutely satisfied with the LED Glowing Leash. Thanks a lot!
these leashes are great nice and bright so you can been seen at night .. , i walk the dog every night for over a hour and then some and they last through the walks very easy to charge just plug the one end into the battery plug the other into your computers usb and they dont take that long to charge.. we got the 6" leash vs the 4 purely our preferance to have the longer leash, since we have gotten these i would say we have been stopped at least a dozen times with people asking about the collar and leash saying comments like they are great nice and bright to been seen at night. definatly would recommend to anyone who walks at night like we do my only thing i wish they had usb rechargible harnesses as well that would be great for us
I love this leash! It’s was a perfect solution to our evening walks around the neighborhood. It was also really easy to charge. But the leash will flip occasionally when our pup starts sniffing around in bushes
This is an awesome leash for walking in the dark, while a bit heavy and thick for a dog under 10 lbs, it is tolerable.
This leash is extremely bright and visible. I love the fact that it's non-tangle. It also holds a charge for a long time. The dogs don't even seem to notice the lights. When I was using it recently, a man who saw it from about 50 feet away said, "Boy, if you can't see that . . . ."
This is the third of this kind of leash that I have purchased. They all serve the purpose, however the other two stopped working almost immediately. I have high hopes for this one because of the extra swivels and fabric at the handle and at the end. The extra piece at the handle permits me to wrap the leash around my hand without slowly breaking down the wire that supports the lights.
It is really gorgeous !! The quality is great :) This is a very well constructed leash. I love the padding around the handle. It's also nice to be able to recharge the leash and the different light settings. The power box/light settings is in a nice area that doesn't interfere with your grip on the leash.
I have a 6 month old 5lb Yorkie and I ordered the purple color with XS collar and the 4 ft. leash. The collar is slightly adjustable but not by much. It fits her little neck with room to fit my fingers underneath. The leash is NOT heavy by any means and i find that the length is perfect for her little size.
I love the three settings for the lights. In my area there aren’t a lot of street lights and this leash is extremely bright Definitely can’t miss my dog now. It’s a bit shorter than i would normally get but my dog doesn’t seem to mind. The handle is cushioned so even when he did pull a tad the handle doesn’t hurt my hand. i would definitely buy this again.
JUST PERFECT!!! Thanks!! This works really well! It gets dark so early in the PNW and I worry about my dog not being seen. This made me feel a lot more comfortable. My only complaint is that the light stops about a foot away from the dog, which I didn't really notice in the picture. I wish it were bright closer to him as I'm concerned about him being seen, not the end where I'm holding it!
I've just had this for a few days but I love it so far. I think whoever first came up with this idea was brilliant. I had seen a neighbor with something similar, so I searched on internet and chose this leash based on other reviews and the price. I normally walk my dog early in the morning and at about 10pm. We have no sidewalks so we always have to watch out for cars; this leash shows up much better than simply carrying a flashlight. I was worried that the length would be a problem since her other leash is longer and this one is only about 4 feet long, but it has not been an issue. We have taken four short (about 15 minute) walks with it and I have not had to re-charge it yet.