SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Best money I’ve spent in months. I’ve used this product on an old couch and new chairs. It made the couch look good again.
Highly recommend to renew leather!
No issues I love repair gel.
I have a cheap-ish leather chair that, after quite a bit of use, started to really fall apart. It developed large cracks and wear-areas in which the outer layer of leather was peeling off. My husband started asking whether I could glue fabric over the holes or even cover them with contact paper...ugg! So I started to research and found this gel. Simply put - no need in contact paper!
Thanks for it!
If you do your prep work and take your time this product works great. I have even a bit leftover to touch things up later if I'll need to.
Easy to use on leather seats.
Works very well, I applied this to an old leather sofa and it restored it well.
This is the best product for expensive leather furniture !
I am very happy with the result.
The black matched my one year old black leather jacket. It was easy to apply, but don't know about the durability yet.
It did worked on a genuine leather sofa. On the hunter boots to be honest it doesn't do much.
Husband didn't care for leather recliner and both cracking and rubbing off of color happened over time. Decided to try this repair kit and am happy with results. As other reviewers have mentioned customer support is super! Applying my mixture using a cotton ball slightly dampened with alcohol worked best for me. This is especially true when covering an area that has no cracks but has faded or rubbed off color.
I enjoy finding old leather goods and bringing life back to them. Don’t let good leather go to waste!
I used this leather repair kit to repair a set of leather stools that were in horrible shape. The product worked great! However, there was not enough product to complete my repair. I think this is an excellent product for small leather repairs. I would love it if the company sold larger tubes of individual colors but as of this writing they do not. I have also have leather chairs to repair. I’m including the before and after photo of one of my stools.
I should have taken a before photo so I could show the difference but I didn’t. We had one big tear in our “pleather” sofa as well as many scratches and small holes. Most were made by our cat walking on the couch and her nails just made little pin holes. The tear was about the size of a quarter and was caused by a bug spray coming in contact with the couch and delaminating it. I have to say, this product does a better job fixing large holes/tears than small.Our couch is chocolate so I used the black. I also did’t need the patch material. Applied one coat, gave about an hour to dry then reapplied. You can’t see the big hole unless you look for it. so much better than before.
This product deserves a review. I was skeptical at first but I was desperate and needed to repair my sectional leather couch. I had a six inch rip from my dogs and it was a huge eye sore. I mixed the paint per the color chart and adjusted a bit to darken tone. The color chart is very easy to follow and accurate. I applied about three coats while allowing drying time in between and am amazed at the results. I’ve had family and friends over and they can’t even tell I’ve repaired it! This product saved me from buying a new sectional. I’ve attached a pic of what the repair looks like, you can still tell but only if your looking for it, the adhesion is very good and it has prevented the rip from spreading. Lovin’ the results!
It looks better than before. I tried and tried to match the color but knew what I was missing was red for my faux leather jacket that was peeling just under the collar. Finally, I decided to try adding red acrylic paint and it didn’t take long before I had almost exactly the color I needed. I will add a couple more layers and hope it doesn’t look too much like a repair. I couldn’t wear it the way it was so I figured I couldn’t ruin it any worse.
I'm really glad I managed to find such a good stuff online
The gel does get the job done if your not expecting magic to happen.
Simply works
This product is great. I use it on leather couches, leather hand bags, leather coats. It brings them back to life and keeps the leather soft and supple.
I was convinced I had to toss my favorite leather cushions because they were flaking and cracking. But I didn't a little research and I decided to try this out and it worked wonders! Yay!!! It just takes a steady hand and patience.
Just what I need for my upcycling project. thank you!!
nice product, thanks!