Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
This product works fine to fix small areas. Will update in a few weeks to how well it holds up.
Very good, i think i will buy again, white one too.
Great! Covered damaged leather nicely. Great follow up and assistance offered by seller.
Worked well to fix small crack in my leather car seat and a large tear in my vinyl arm rest. Holding up well after 30 days. Wish the bottle was bigger.
Very easy to use! thanks
Exactly what I needed!!
This worked great! I have a cat that scratches all over my leather sofa. I couldn’t really fix the scratches with this because there are so many, however, you can’t see them anymore! One thing that helped was using an old rag and rubbing the product on in large circular motions. It covered the scratches and blended better than the brush or spatula.
This leather repair gel worked great for my well-loved leather jacket.
I don’t have anything to compare this to, but I love the results I’ve had with this product.
My leather seats never looked so good without lots of hard work.
No issues I love repair gel.
Best money I’ve spent in months. I’ve used this product on an old couch and new chairs. It made the couch look good again.
Highly recommend to renew leather!
Thanks for it!
I have a cheap-ish leather chair that, after quite a bit of use, started to really fall apart. It developed large cracks and wear-areas in which the outer layer of leather was peeling off. My husband started asking whether I could glue fabric over the holes or even cover them with contact paper...ugg! So I started to research and found this gel. Simply put - no need in contact paper!
If you do your prep work and take your time this product works great. I have even a bit leftover to touch things up later if I'll need to.
Easy to use on leather seats.
Works very well, I applied this to an old leather sofa and it restored it well.
This is the best product for expensive leather furniture !
I am very happy with the result.
It did worked on a genuine leather sofa. On the hunter boots to be honest it doesn't do much.
The black matched my one year old black leather jacket. It was easy to apply, but don't know about the durability yet.
Husband didn't care for leather recliner and both cracking and rubbing off of color happened over time. Decided to try this repair kit and am happy with results. As other reviewers have mentioned customer support is super! Applying my mixture using a cotton ball slightly dampened with alcohol worked best for me. This is especially true when covering an area that has no cracks but has faded or rubbed off color.
I used this leather repair kit to repair a set of leather stools that were in horrible shape. The product worked great! However, there was not enough product to complete my repair. I think this is an excellent product for small leather repairs. I would love it if the company sold larger tubes of individual colors but as of this writing they do not. I have also have leather chairs to repair. I’m including the before and after photo of one of my stools.
I should have taken a before photo so I could show the difference but I didn’t. We had one big tear in our “pleather” sofa as well as many scratches and small holes. Most were made by our cat walking on the couch and her nails just made little pin holes. The tear was about the size of a quarter and was caused by a bug spray coming in contact with the couch and delaminating it. I have to say, this product does a better job fixing large holes/tears than small.Our couch is chocolate so I used the black. I also did’t need the patch material. Applied one coat, gave about an hour to dry then reapplied. You can’t see the big hole unless you look for it. so much better than before.