Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
This mat certainly catches a lot of the litter that would have been dragged around the house, however, it doesn't catch most of the larger wood pellets. Thankfully though it is very easy to tip these back into the litter tray. It may not be perfect but it has saved us a lot of clean up.
Decided on this item as had the same features as the slightly more expensive versions and the cheeper ones didnt look like they would work for me. The cats are happy with it and the honeycomb structure catches the wood pellets as I was hoping. The top layer is made from an eva type material so it's quite soft and spongy Really easy to clean I spray with bathroom cleaner and shower it all off in the bath when needed. My bathroom floor stays so much cleaner now the wood dust and pellets stay mostly contained in the mat. I think that if I was using fine grained clay or corn litter it would be even more efficient (I knew that the pellets.wpuld be a bit big for the design but it makes a big difference) I would reccomend this without hesitation :)
So far, so good. It’s hard to expect much from litter trappers especially when you have a cat who is number one skill seems to be tracking litter. I do like but it’s not a flimsy mat, but we’ll see how it holds up over time. Frankly, I think these are all overpriced, but it’s better than nothing.
I love this mat! It did come folded but a quick heating with the hair dryer along the folds and it lays flat.
This is my first tracking mat so I tried to pick one that was good and also affordable. I like that I no longer step on litter or have to constantly sweep litter. It falls in between the holes and I just empty every few days back into the litter box.
It’s definitely a durable litter mat. However sometimes my cat would pee on it making it a pain to have to take outside and hose off, which isn’t an option in the winter months. If that wasn’t an issue then yes this would be a fine mat. But I ended up replacing this with a machine washable mat to make life easier.
Excellent product! I’m very impressed with this concept. I have 3 cats right now, and one idiot will pee outside the box if I put too much litter in. In the past it would make a mess. And cat urine is horrible. I was worried when I first saw the urine on this Matt, but carefully moved it outside, rinsed with a house threw some dawn and bleach on it, let it sit for 20 min, and rinsed it again. I then left the Matt outside over night hanging upright to drip dry and it was perfectly clean the next morning. Seriously can’t beat how easy it is to clean up. It empties easily with dry litter, and collects it with ease. I have way less tracking out of my laundry room with litter. I’m actually disappointed I haven’t had this product longer. Because my life would have been a lot easier. From here on out, I will always own one of these. Hands down, best pet product I have ever owned.
I have tried so many systems and mats for litter. In a new phase of trying out new products because I’m spending way too much time handling litter mess with an aging cat. The highlight of this item is ease of cleaning. Clumped litter that clogs the holes is easily rinsed off. The two parts separate really easily. The reason for four stars is it takes a few tries for me when I slide the 2 pieces back in place and the odd shape, it would be nice to have a tapered end that goes under the litter box.
Does the job much better than most litter catchers on the market. My cat doesn't seem deterred about stepping on it and tracks less litter around the house. Not yet sure how durable it is.
Had my doubts that this would be able to capture wood pellet litter (as opposed to Catsan's smaller pieces) but it's great, then just hoover as you go along. Significantly reduces litter being spread beyond the litter tray.
Great product. A must for anyone with laminate or wood floors. This does a brilliant job of catching 90% of the litter my 3 cats drag out of their trays. Very easy to empty and clean and when it's on the floor, it isn't as much of an eyesore as I'd initially expect.
I would give it 10 stars if I could! Moxie and a new kitten just walk over it like it’s not there and it collects all litter.
The mat does what it should, and seems to be good quality, but it took a few days to flatten as it arrives folded. Myu cat actually enjoyed sleeping on it when I had it on the floor waiting for it to be flat. Maybe it should be rolled for transport.
This arrived promptly - it took a while to get it to lay flat but we followed the instructions included & it's fine. Seems to be doing the job it was intended for.
This is great for trying to keep litter in the tray and not on the floor. I could do with it being a bit bigger, but good value so will order another one
Exactly what I needed to stop my cats turning my bathroom in to a giant litter tray. This mat is brilliant.
Genius mat. Absolutely, totally, incredibly and most certainly recommended! ;) Manufactured to a very high quality.
This is a good mat for catching litter such as Catsan. Litter does not get dragged around the house. It is also very easy to clean. I just lift it up and shake it out. I would give it five stars if it was perhaps a little bigger or wider.
Excellent.... no more stepping on stones in the bathroom 👍
Holds the litter well and reduces tracking on the carpet. Would recommend to cat owners.
Placed this cat litter mat in front of the kitty litter and I can’t believe how much litter it’s catching. It’s stopped it being spread over the floor and cleaning it up is very quick. The mat is made from good quality materials and it’s soft enough for the kittens to not mind walking on.
Definitely a very good choice. We have a carpet and having to do daily clean of leftovers was a nightmare. Since we bought this the sand goes straight the wholes on the matt which is then emptied easily without making a mess and the cat loves it!
Exactly what my apartment needed! These work great and my lazy ass can go long between cleaning them because of how deep they are without my entire apartment getting full of sand.
Great idea Saves on the cleaning up from the mess my cat loves to make
Being the owner of probably the World's fussiest cat, (who seems to prefer to remove the top layer of litter every time he wants to use his tray) I was used to treading on litter whenever I passed. But no more !!!! Where has this mat been all my life? Now I can walk past safely and just empty out his "work" every day or two... Fantastic.