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How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the itemâs condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
Being honest, we had four litter mats, all of which have this easy clean slide out tray functionâthis one made the fifth. We have 3 messy cats and use a Litter Robot. They usually jump out of it and get out of the room ASAP instead of hanging around near the mats to get the litter off their paws. This is the first of these mats weâve had that is clear plastic instead of a more pliable, rubbery/foam material. Itâs very slick, so donât accidentally go stepping on it! I think it works just as well as the other mats for litter trapping but the surface area is much smaller than those. If I only had to have one type of product, I would definitely choose one of the larger and more pliable mat versions of this product. But the one advantage I can see from this one is that when I go to pick it up to empty it out, itâs easier to pour into the trash bag. The other mats lose their shape when you pick them up and can be more difficult to empty into a small area (such as a small trash bag or small trash can opening).
This mat works. It traps almost all the litter the cat scrabbles out (unless she really goes wild) and it collects what she brings out on her paws. No more litter crunching underfoot or being tracked onto the carpets and it protects the floor if the cat misses the tray - sometimes the bum end hangs over the side. It arrived folded but a couple of nights under the mattress flattened the creases. It's easy to wash and it dries really quickly - water just runs off it. I'd definitely recommend this to anyone who has a litter tray.
Harder plastic but thatâs fine with sharp cat claws. Putting a puppy pad is hard since I wanted folded edges for no runoffâs. But doable I recommend a small pad not larger. So far so good đ€đđ» Wish it was wider but thatâs ok A free a week or so I am finding my cats use box less but pee on this . Strange
Placed the mat next to the cat litter box. It catches the cat litter easily off the cats paws. Super easy to clean although I just hover it when I empty cat litter. Pretty decent for that money.
Like most of you I was fed up with litter being dragged all across my wooden floors, having to hoover 2-3 times a day in an attempt to keep on top of it.With this mat itâs now much better. The holes are big and all the litter which comes out of the box drops onto the mat below so there is no litter left on the surface and therefore less for my cat to spread as he walks away.There is still a few bits of litter which escape onto the floor and cling to my catâs paws but Iâd say at least an 85% reduction compared to before.Havenât cleaned yet but itâs study and a rinse and wash under the shower should be fine. And emptying caught litter just âpawsâ straight back into the box.My cat isnât put off by the mat either, he jumped straight on it to investigate and seems happy to walk on it to and from the loo.
This tray traps some of the litter from my 2 cats paws as they pass over it, but the rest ends up on the floor as soon as they step off the tray. The attached picture is after being in use for just a few hours! The tray design actually seems to work pretty well, itâs just too small to be effective. The tray is much easier to clean than typical rubber litter mats, which is a plus. On the other hand, because itâs made from a hard plastic it easily slips and slides if you donât wedge it into place. Iâm already putting this away and going back to the rubber mat I previously used.
I donât know how I managed to live without this mat for so many years! One of the best purchases ever. I admit, I donât always leave reviews. I do only when I have a terrible experience and I want to warn other customers, or then an item goes far beyond and above my expectations, and this is the case for this article. Itâs washable, doesnât leak if there are âaccidental leakagesâ when my cats aim poorly and it catches the litter. Super item!
This mat certainly catches a lot of the litter that would have been dragged around the house, however, it doesn't catch most of the larger wood pellets. Thankfully though it is very easy to tip these back into the litter tray. It may not be perfect but it has saved us a lot of clean up.
Decided on this item as had the same features as the slightly more expensive versions and the cheeper ones didnt look like they would work for me. The cats are happy with it and the honeycomb structure catches the wood pellets as I was hoping. The top layer is made from an eva type material so it's quite soft and spongy Really easy to clean I spray with bathroom cleaner and shower it all off in the bath when needed. My bathroom floor stays so much cleaner now the wood dust and pellets stay mostly contained in the mat. I think that if I was using fine grained clay or corn litter it would be even more efficient (I knew that the pellets.wpuld be a bit big for the design but it makes a big difference) I would reccomend this without hesitation :)
So far, so good. Itâs hard to expect much from litter trappers especially when you have a cat who is number one skill seems to be tracking litter. I do like but itâs not a flimsy mat, but weâll see how it holds up over time. Frankly, I think these are all overpriced, but itâs better than nothing.
I love this mat! It did come folded but a quick heating with the hair dryer along the folds and it lays flat.
This is my first tracking mat so I tried to pick one that was good and also affordable. I like that I no longer step on litter or have to constantly sweep litter. It falls in between the holes and I just empty every few days back into the litter box.
Itâs definitely a durable litter mat. However sometimes my cat would pee on it making it a pain to have to take outside and hose off, which isnât an option in the winter months. If that wasnât an issue then yes this would be a fine mat. But I ended up replacing this with a machine washable mat to make life easier.
Excellent product! Iâm very impressed with this concept. I have 3 cats right now, and one idiot will pee outside the box if I put too much litter in. In the past it would make a mess. And cat urine is horrible. I was worried when I first saw the urine on this Matt, but carefully moved it outside, rinsed with a house threw some dawn and bleach on it, let it sit for 20 min, and rinsed it again. I then left the Matt outside over night hanging upright to drip dry and it was perfectly clean the next morning. Seriously canât beat how easy it is to clean up. It empties easily with dry litter, and collects it with ease. I have way less tracking out of my laundry room with litter. Iâm actually disappointed I havenât had this product longer. Because my life would have been a lot easier. From here on out, I will always own one of these. Hands down, best pet product I have ever owned.
I have tried so many systems and mats for litter. In a new phase of trying out new products because Iâm spending way too much time handling litter mess with an aging cat. The highlight of this item is ease of cleaning. Clumped litter that clogs the holes is easily rinsed off. The two parts separate really easily. The reason for four stars is it takes a few tries for me when I slide the 2 pieces back in place and the odd shape, it would be nice to have a tapered end that goes under the litter box.
Does the job much better than most litter catchers on the market. My cat doesn't seem deterred about stepping on it and tracks less litter around the house. Not yet sure how durable it is.
Had my doubts that this would be able to capture wood pellet litter (as opposed to Catsan's smaller pieces) but it's great, then just hoover as you go along. Significantly reduces litter being spread beyond the litter tray.
Great product. A must for anyone with laminate or wood floors. This does a brilliant job of catching 90% of the litter my 3 cats drag out of their trays. Very easy to empty and clean and when it's on the floor, it isn't as much of an eyesore as I'd initially expect.
I would give it 10 stars if I could! Moxie and a new kitten just walk over it like itâs not there and it collects all litter.
The mat does what it should, and seems to be good quality, but it took a few days to flatten as it arrives folded. Myu cat actually enjoyed sleeping on it when I had it on the floor waiting for it to be flat. Maybe it should be rolled for transport.
This arrived promptly - it took a while to get it to lay flat but we followed the instructions included & it's fine. Seems to be doing the job it was intended for.
This is great for trying to keep litter in the tray and not on the floor. I could do with it being a bit bigger, but good value so will order another one
Exactly what I needed to stop my cats turning my bathroom in to a giant litter tray. This mat is brilliant.
Genius mat. Absolutely, totally, incredibly and most certainly recommended! ;) Manufactured to a very high quality.
This is a good mat for catching litter such as Catsan. Litter does not get dragged around the house. It is also very easy to clean. I just lift it up and shake it out. I would give it five stars if it was perhaps a little bigger or wider.