Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
Awesome product for neat clean up and very easy to use! Thanks!
I love this thing! We got a new puppy and I had been dreading having to scoop poop. This makes the job so easy and absolutely gross-free! We use the plastic bags that our newspaper comes in and it works perfectly. I think you'd be able to use grocery bags, if needed. You never have to get your hands near the mess and carrying the offending mess in this is much more bearable than carrying just a bag with poop. Ew. It feels sturdy and well-made and the springs looks strong enough to last a while, though you're not really putting much stress on the product. There's a hole in the handle that could be used to attach this (you'll need your own carabiner clip) to a leash but I've not tried that. Overall this product was well worth the money!
I really love this pooper scooper. A giant step up from a bag in hand. I attached it to my doggie bag with a rubber wrist band. It just made it easier to carry and use without detaching. I ordered the small because my little Jake is a small dog. Pick up is swift and clean most of the time. The scooper expands if you have to pick up from two spots. I tie off while closed and leave it there until I get to the waste can. I ordered another to keep in my car. Oh, after I ran out of the small bags that fit into the scooper and couldn’t find more in that size, I just started using the bags I already had like the one in the picture. They don’t fit into the handy dispenser on the scooper, but they can fit in your bag or pocket.
Good quality product. Fast delivery. Thank you.
This poop scooper is the best thing I ever bought and it is convenient to use, clean, and throw away. No mess to deal with at all. Great buy
Great bucket! I already have a similar one, this one liked more: compact, convenient. Fully complies with the description. Seller put extra bags, thank you! Sent and delivered quickly. I recommend unequivocally
Much better than expensive models. Works very well
This product does the job. I just wish it clamped a little tighter. My dog is a small dog so there is no problem with the poop size fitting in the case. The only thing is I wish it would clamp shut when I pick up the poop. I find I have to move the clamp closed.
Really very practical! Am delighted with this shovel
I love this pooper scooper! no more picking up poop with a bag over my hand. I have not had to clean it yet. it picks up my pomeranian's poop easily. i am lucky that i have a smaller dog that has small poop so i am not sure how well this would work for a big dog with big poop. I also take it everywhere with me. i had used it on grass & pavement & it works well. as long as it is solid poop, the pooper scooper will do it's job!
It works super great, I love it! :)
At first this did seem like a gimmick, but I really like using it since I don’t have to touch the poop and it holds it until I can properly dispose of the bag.
For a normal-sized dog as mine is, it's too big for my taste. But the function is very good. It is hygienic when it comes to collecting the feces of animal lis.
This works fine but is better for the yard. I wish I had gotten one with the bag built in bag. I suggest bringing a grocery store bag with you. Test it out in the yard.
Not a bad thing and there are a lot of packages in the kit, even there is one in the device itself. Plastic is a little cheaper looks, in general everything is fine.
It’s great! I love that I can hang it from the leash.
I love the product but all the bags I have already bought won’t fit into the slot in the back. So you have to buy their bags to refill.
This really helps when it is cold and you have gloves on. Can be preset with the bag so just scoop and deal with the tying when get home and take gloves off.
A very nice pooper scooper with bags for your convenience! Well designed and of good quality!
Arrived really fast, great quality. Been using this for 2 month allready and I LOVE IT. Well engeineerd with a good space for the waste bags.
Very convenient scoop, only here is a carabiner after a week of use broke, because of this I put 4 stars
I love this product it’s absolutely everything. The only negative it the bag that they send with it dont fit the size I have. Other then that it’s easy to use and a clean and sanitary way to pick up your dog poop.
Amazing I hate picking up poop with my hands and this is a mess free way to clean up after ur dog. I love this thing and it’s so easy to attach right to the leash so I never forget it!
Ok this thing is the best thing ever and idk why I waited this long to stop touching poop through a bag. It’s amazing! Get one!
Cooper is awesome for my big great dane! Free bags that came with are a bit thin.