SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Satisfied with YOGA towel, its features: light weight and soft!
This yoga towel is nice, soft, and has a great grip to my mat, so that I'm not constantly fixing it. It hasn't been tested yet in a true heated room. Usually I do my bikram hot yoga at my studio in a room of 105 degrees and 60% humidity. At home I'm only able to get my room to about 90 degrees and I have no idea about the humidity, but it's definitely not 60%. I'll update once I'm able to truly test the towel, but for now it's doing its job and I love it
Great yoga towel! Works great. Highly recommend!
This is really a great "towel." It's so soft, and it's nice and big. Used it at the pool and beach, and got it pretty soaked. Just brought it in and draped it over a chair on the porch. Was going back to the beach about an hour later and it was almost completely dry! It was a super purchase for me, and am sure you'll love it, too.
I bought this towel because I started sweating uncontrollably during my yoga practice. I expected it to work okay, but it actually works REALLY well. It absorbs my sweat perfectly and fits my entire yoga mat. I am no longer slipping and sliding everywhere and I am thankful to have found this towel!
Worked perfect. I'm a sweaty yoga practicer. I start dripping sweat and the towel stays in place (for the most part, unless you drag your feet or something). And it absorbs very well and stays very grippy. Prob going to buy another to rotate.