SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Terrific product. Smells refreshing, tingly on scalp, not too thick and not too thin in consistency. I will definitely be buying again in the future and try their shampoo
The conditioner works amazing! My hair feels and looks stronger and I haven't even been using it for a week. Highly recommend it! I use several Lumin products and for me personally, they've been outstanding
Great stuff, gives your head a super cool tingly feeling. Scent isn't too strong, more just right 🤘
I tried 3 conditioners in that time and this one is by far the best. It has the qualities and ingredients I’m looking for but is not girly. It really smells great. Leaves my hair feeling clean and moisturized.
It smells nice and works well. The bottle is small for a conditioner but it works well.
I noticed a difference right away using this product.Since I wash my hair everyday, I need a conditioner to balance what I’m missing.
Really enjoying this product so far - my hair feels softer than ever and it smells great. My only complaint is that my girlfriend keeps trying to steal it from me!
This stuff is pretty great. My hair has been pretty dry and abused throughout my life. This stuff seems to be doing the trick. It's the right consistency, not watery like other products, and it smells incredible. Most importantly, my hair feels soft and bouncy, which is something I've never really felt before from other big name brand conditioners. I'll definitely be buying this again
Feels like this conditioner nourishes my hair
For a product at this high of quality, for this reasonable price, I will absolutely continue to buy. My hair feels better already
Promise! This really works. My hair is growing back within a month. Crazy..
I occasionally get dandruff, and it usually goes away but it got pretty bad this time. I don't ever normally use conditioner but I decided I would time. Luckily I stumbled upon this bottle and decided to try it based on the good reviews and they don't lie. Only been using it for a few days and my dry flaky scalp has about 2/3 the dandruff as before, and not only that but my hair actually looks and feels so much softer/fuller and heavier. I also have a super sensitive scalp and this hasn't irritated it all. Smells great too.
The conditioner leaves my hair feeling soft, stronger, thicker, and clean. I've used it a few times a week and love the feeling I get after using it.
The conditioner works really and gives a consistent cover on your head leaving your hair feeling softer and healthier afterwards. The conditioner has a slight minty smell but also has sweet floral tones that may leave your hair smelly more fragrant than some men would like.
I liked that it made my hair soft.
Happy with this product. Hair is noticeably more "lively."
I had an issue with dry and itchy scalp and tried a bunch of conditioners but nothing worked. I found this and have been really happy using it since. I haven't had any dryness. Highly recommended . I also have a sensitive scalp and this has done wonders for me.
I wish there was a bigger bottle. I would buy two, overall, the conditioner is pretty good and keeps my hair soft the whole day.
Nice clean feel, no sulfates
Overall I would recommend this product. I definitely can feel that my hair is stronger and feels thicker and fuller.
Smells good, feels nice and thick applying and leaves your hair feeling silky smooth. I always just used a 2 in 1 like Old Spice or Axe before. Got this and loved it. Been using it ever since. Makes my hair feel like I care for it.
it's lightweight but has been keeping my hair soft and shiny. the scent is nice without being too overpowering.
I have only used the product a few days but I really like it. My scalp seems less stressed and my hair is definitely softer. So far so good!