SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This includes our 1 day processing time.
|Location||Estimated Shipping Time|
|California Warehouse||*2-4 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I really like these. Beautiful to look at and so far so good!
Just want I was looking for
Love how large these are! Perfect for all cups!
Exactly what I wanted. These are coasters, nice and thick. Bunched together they'd work for hot dishes or pans. But that's not what I wanted and was afraid these would be large like potholders. But they're perfect for me!
Nice looking coasters. Seems to work well
Perfect for larger cups, pots, and serving dishes
Lovely coasters nice quality
Exactly what I Ordered! Love them!
They are good quality,but very bulky and bigger than expected.
These coasters are great. They are thick and maintain their shape. They are flat so drinks sit evenly on them. I love the pop of color they add and we plan to buy more.
Coasters work great! Very absorbent. No rims left around here.
Beautiful quality and colour is perfect, exactly as photographed. Slightly larger than expected which is a plus as it will also suit bowl bases.
Well made and durable and pretty too!
Love these. Have them all over the house. Purchased to protect new nightstands with expensive woods. They have heft, flexible enough, just ever so soft. They soak up every drip but don’t get funky. The bee’s knees
I have struggled finding the perfect coasters, half the time they lift up with the glass, or are unattractive. These are perfect, and they actually accent my style. They absorb well and don’t come up with the glass. I really like them.
These are AWESOME! Huge, lays flat, really nice braided design and the light pink is a really great color. I can even use these with my 64oz water:)
Is a pleasantly surprised with the good quality of these coasters. Perfect size and look very nice.
Love these coasters for a cream coffee table. Love the softness and thickness of the material. Just what I was looking for!
I absolutely love these! They are kid proof and elegant in my kitchen. So glad I got these.
These coasters are so pretty! They are sturdy, adsorbent, and don’t stick to glasses/cups.