SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This includes our 1 day processing time.
|Location||Estimated Shipping Time|
|California Warehouse||*2-4 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Its a hanging basket. It is sturdy nuff to hold a bag of lemons a bag of onions and more. Very pleased
These baskets are so cute. The material is so sturdy and strong. The quality is amazing.
Works great for my fruit! I have it hanging in my kitchen and it has held up quite well.
Love this, easy to assemble, and love the design. Perfect for corners.
Extremely sturdy and beautifully made!! Will be purchasing another for a gift.
Not as big as I expected, if you’re using it for fruit, it won’t hold much (weight).
Not a bad purchase, saves us tons of room in the kitchen so I’m really thankful for that. I think I could’ve probably bought a little bit more expensive one that’s better built… The netting of it is a little bit uneven, I’ve tried like adjusting it and can’t really get it to straighten out completely. But it is a really helpful and useful item to purchase for the kitchen
I love the length, perfect to hang and fill up a corner. The baskets are both a great size, width and depth. Love the all natural aspect, so I don’t have to worry about bringing chemicals into my home. Overall great, affordable, quality purchase.
Looks ok. Holds veggies well
Good value for the money. I keep snacks,chips and candy it. Very handy
Works great...I need a bigger one! LOL Filled it up with apples, oranges, limes and lemons...let's not forget the bananas! LOL. Works beautifully and it's completely filled up. So far its been holding all the weight with no problems.
I just adore this fruit basket looks great in my kitchen
Lightweight yet strong this two net baskets now hold all my garlic, and onions freeing up work surface and fridge space. It looks smart and would go with pretty much any style of kitchen. Really clever and useful gadget.
Very nice fruit basket. Sturdy but the baskets could be a bit bigger. Then again even overflowing with fruit in each basket it holds the weight without a problem.
It looks amazing in my dinning room above the window!!! Love it and would definitely order again.
Love it, came packaged nicely and hung up quickly! Already looking at making another order because its cute!
Perfect size and looks good as well.
This basket is exactly what I was looking for! It’s been holding lots of fruits and has held up so far. We hung it from our hanging pot/pan rack and it goes well with the farmhouse look. Definitely worth buying if you are looking for a hanging fruit basket.
Just as I pictured it to be. This is product I recommend. It looks great in my dining area.
Value for money, useful. Can hang two pots at one place and worth to buy
Excellent hanging and bold beautiful decor
Baskets are a good size and sturdy and a great value for the price, it looks perfect on my boho glam balcony!
I needed the diameter to be small due to space and this fits the bill. I am not sure how sturdy it is, but I was not looking for sturdiness or thickness. It works well for my application.
Such a beautifully designed hanging basket! Very sturdy and looks great in my kitchen.
Wish it was bigger, but for fruit it be fine. I wanted more for potatoes N onions. Too small for that. But I make due. It hangs well. Had no issues w it