SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
My wife was very pleased with her christmas present and has been showing it off ever since. Many thanks and a happy new year
Ordered this pearl necklace & it came earlier than expected, the pearls looked very nice. My wife will love them, they are perfect. I also ordered the earrings to suite, they were very nice. Thank You so much. I will give these pears 10 out of 10, the color and semetricity of shape are as described, I can't fault the product or the wonderful price. These are a must-buy for your Girlfriend, wife, fiancee, mother, or gran.
Stunning necklace! This necklace is well made and the pearls on it are just perfect. I am sure my sister will love it. If you are looking for a beautiful pearl necklace at a reasonable price then look no further than this one.
Lovely. Well made and very nice peals.
Girlfriend loved them
Absolutely beautiful!! Delivery was really quick. A really stunning gift for someone special! Worth every penny and at this price a complete must have!!
I’ve always wanted a string of real pearls and these are perfect. The catch is fiddly, but I can get used to that. They came in luxurious packaging. I shall enjoy wearing them very much.
These pearls are my birthday present, I was only allowed to have a look, and not wear them! They are absolutely beautiful, can't wait to wear them. Thank you so much.
Christmas present for a delighted wife. Everything was wonderful and all at an affordable price. Thank you.
I received the pearls 3days after ordering them very good delivery time. They are beautiful they look so fragile but they are not. My wife loves them and I must say they look good on her.
Nice looking necklace.
Great opportunity to give the wife a pearl necklace and raised many a smile when discussed amongst friends and family đź¤
These are lovely
Happy with purchase although the clasp is a bit tricky to fasten being so small
Pretty necklace with the big sized pearls I wanted.
I have bought these pearls as a Christmas present, and have been very satisfied so far with the process of purchasing them and the way they look. Final result will not be until the recipient has seen them.
Got this & a pearl necklace as a set to make a great birthday present. The girlfriend will love it.