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Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
Packages shipped directly from our California warehouse are shipped through USPS.
|Location||Estimated Shipping Time|
|California Warehouse||*2-4 Business days|
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
All items in the same purchase will be sent in one package. If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
We do not issue the refund if:
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Fast shipping and product is as advertised. Just like a tens unit but without the cords and sticky pads. Really helps my neck pain!
I was a little skeptical about buying it and if it would work but after using it, it is probably one of the best products for my neck I ever bought.
Great product. Everything works like in the description. I am so glad I ordered this! Really helps with my neck stiff neck and neck pain. Highly recommended!
I've had headaches and a tense neck for a long time so I want to try this neck massager. Looks like a lot of people are recommending it. After several uses, I think I did have a big relief and I'm sleeping better at nights. I like that it's portable so I can still walk around while using it and don't have to sit still at the same place near the power outlet. There are 3 different massage modes and 15 levels. I think level 3 is already strong enough for me. The remote control is separated from the massager, I know some of these massagers don't have a separate remote control, I'm not sure which one is better. I guess having a separate controller is more convenient because you can see what buttons you are pressing but there might be a risk of losing the controller because it's small. The heat mode is also amazing. I'm really glad that I've bought this.
Constantly plagued by neck muscle pain. Hate to be tied to a heating pad and electric outlet. This is the best solution to comfort and maneuverability. Fifteen minutes of this therapy and my neck pain diminished to near zero and full mobility to turn my head was restored. Love this product - it was definitely worth the money. Highly recommend.
Oh how we really love this neck massager! The whole family! Husband and I work a ton in front of the computer and our neck always gets so stiff and sore. We just love putting this massager on our neck while watching TV in the night. It did feel a little weird first time though. Just be careful not to put it on high first if you don’t know how strong you can take because it may create involuntary muscle spasm while using it. It’s such a weird feeling! Lol! Father had shoulder surgery and he loves it too. I’m thinking about getting one for him as Christmas gift.
Fast delivery, great device, works well. Make sure you dampen you neck before using it for best results. Thank you
Nice portable tense machine, two factors kept this from a 5 start review. 1) it comes with a remote and without the remote the device no longer works. There are no buttons on the device itself other than the power button. 2) the pulsing settings are too simple and only allow you to change the intensity. If you could change the pulse pattern this device would be a lot better. I find my neck loosening up with one pattern only to feeling slight pain with the pattern change.
I though I received a broken product. However, I just misused it. First of all, I need to gently wet my neck area before putting on the massager. Then, push the start button. I feel comfortable to use this neck massager, and it feels like electricity flows through my neck, relaxing my neck muscles. This neck massager has a U-shaped design, which can fit almost everyone’s neck. And come with a remote that can control 15 different power levels and 3 different massage models. Most important, it comes with a heating mode. I like it white color. I like it light. I like it comes with soft cushion. I like it easy to use. I like it can relief my neck pain. The overall quality is good. I really like it.
The massager is good! I liked it! immediately turned on a strong mode because such procedures did constantly in the hospital, After 15 min, the signal paged and turned off!!!! I liked everything very much. I recommend to buy a massager and store as it pleases both the goods and delivery. The remote is very convenient! Thank you so much!!!!
This little gadget took a little getting used to at first but after my second use, it felt wonderful. Fits comfortably around my neck and the heating function feels amazing. Simple operation and the instructions were easy to read. The beep sound is loud so I can be sure that I can hear the modes changing or the unit turning off. The auto shut off after 15 minutes was a nice touch as well. Small and low profile makes this easy to take with me when I am traveling.
I recently bought this Neck massager, and I really love it. A very good product offering excellent value for money. It has 3 massage modes-all of them work beautifully. It combines three types of relief: acupuncture, knocks, and massage. My favorite one is the automatic mode, and the massage mode worked the best for me. The fact that you can increase and decrease the vibration according to your liking is really cool. If you like a little heat with the vibration, it has a button to add that as well. Just the right neck massager for you when you want to relax after a hard day’s work. It’s comfortable and good looking.
AMAZING! This neck massager is very good quality and does a great job relaxing the neck and shoulders. It warms up very quickly and is easy to control the strength of the pulses. I HIGHLY recommend the store who did a great job communicating and did a great job with the packaging. Try it out, it's definitely worth every penny :)
Saw on Instagram an add about this product, bought one, has been delivered faster than thought and it works great. Even my mother who has cervical pain it helped her to relieve her pain. Recommend store and product.
Works but doesn't hold a charge very long.
The appearance of massage instrument is delicate and compact, simple and easy to operate, it is very easy to get started, charging is also very fast, and there are a lot of gears, suitable for different types, specially bought for the wife, she likes it very much, its is used in the office at ordinary times, and it is alleviated to some extent after two times. Tell me about the feeling. It's a really good massager. It's comfortable after use and of good quality.
It's all working. the whole family likes it. Happy with the purchase. Thank you
Been working from home for several months due to COVID-19 and without proper seating setup as what I have at work, I started to have issue with my neck.. came across this when searching for gadget to relief neck pain. The item came partially charged and I was able to used it right away and liked it within first few minutes. :) this massager is very light weight and just comfortably sitting on my neck. As far as actual massage goes, it’s great with 3 different modes and several intensity to choose from. Recommended
Appears to be a quality product. It works but heating isn't quite good. Will add review on effectiveness after using it for some time.
I get a lot of sinus headache and tension in my neck. I use this upon waking and before bed. It has helped me out so much since receiving. Very happy with purchase.
For the price it’s not bad. It has good power. And seems to do the job. The beeper when you change speeds is loud and annoying. Other than that seems to be ok.