Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
Everything is good, the pump works well and fast.
I like it very much, everything is fine, very useful.
Nice mattress and pillows. Quality is good. It inflates and descends quickly. The Hyundai Tucson fits well. My daughter slept well, says she liked it.
In Solaris fits very well.
Excellent mattress, everything is fine! Took to the sea, I slept there with a one-year-old child, very convenient to use, it is not sliding.
Good, comfortable mattress. The pump in the kit is good, with replaceable nozzles, inflated quickly and without problems!
I have problems with my spine and have to travel a lot by car, so this is my savior when I need to lay down and rest.
We travel with two little children. We aren’t going to sleep on it, but kids like playing and laying there when we rest.
We travel with two little children. We aren’t going to sleep on it, but kids like playing and laying there when we rest.
Fit perfectly on Mitsubishi Lancer X. The pump is included and working. I definitely recommend it!
Tested when traveling, holds two adults and one baby, although it's tight. It's for one person.
I travel with my little son a lot, we usually had to stop in some motels, and usually it wasn't really good. We didn’t have any choice even if the apartments were dirty or something. Now it’s not a problem, we’ve tried it a couple of times, it’s very comfortable. I’m not tall, so both of us have enough space. The material is durable and pleasant to touch.
The quality is nice, I’m a big men, so it deflates a little bit, but it’s ok, no complaints.
I 've tried it and it's great, comfortable and practical. I had doubts about deflating because I thought it would take lots of time, but to my surprise, it deflated easily. I recommend it.
Sooo in a big shock)) finally found what I need so much in the car and for travel.
I slept on it the whole night and by the morning it started to deflate a little bit.
Very convenient if you travel with kids. They can rest there and sometimes we take it away from the cat and put on the ground, and there is no damage.
Good thing, children like it, 1000 ml. We use it on roads, and on the beach.
The pump works and inflates quickly, a very comfortable inflatable bed!
I liked the mattress very much. A little big for the rear seat Kia Rio. Despite this, it is comfortable and fits quite well. Inflates for 15 minutes with a pump.
There is a little smell of rubber, but I think it will fade
It takes only a couple of minutes to inflate it fully. I didn't try to sleep on it yet, but it stays full in the car to at least 5-6 days. Nice thing for auto travel.