SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I hate to start with the cliché "I wish I had purchased this sooner" line, but I really do! Especially this time of year, with as hot as it is, my daughter stays cool and honestly fusses less. We decided on the Lulyboo because of the removable cushions which should get us a little more use than some of the others out there. It's honestly a great choice and even after a few washes it still looks like new!
Very cute, love the colors and material
We have an older convertible car seat (it has less padding that some) and when we moved our 10 month old from his infant seat he really hated the convertible seat. So I tried this! It works pretty well, it's super easy to install and it really does make his seat cozier. The material is very soft. I am happy with this product!
My baby is happy and safe
Splendid purchase
I had issues with my newborns head falling over. Having to ask my 5-year-old, "is she okay? Is she breathing?" All the time. Usually when I also put my newborn into her car seat she would cry. I received this insert today, and put my little into it and she fell asleep instantly. (I did just change and feed her before we were leaving) but apparently she found it comfortable :) I bought a backseat mirror to see her and the whole drive her head was upright and in place. It's super soft and now me and my little cannot worry about her asphyxiating.
Love the padding
Highly recommend
Perfect size for my booboo
Been looking for the one which will fit into my car, and that’s the one!
Love this item
Great product for its value, would love it to be darker though
Best money you could spend. No more rolled up blankets and crossing your fingers! Perfect for a newborn... at 3 weeks she fit well and seemed secure and comfortable. Material is nice and cushioned and seems breathable. We did have a fan (we are in FL and it’s 100+) but she wasn’t sweating on her back at all. We were looking for a cushion that was easily removable when our toddler wanted to ride and I wore the baby and this did the trick. Other brands seemsed seemed overpriced and not as cushioned so overall I’m super happy we got this one instead, it looks nice with the stroller so it’s a win :)
Fast shipping, amazing product
Still serves its purpose after a few months, looks great
My little one was 3 weeks early and we were not prepared for his entrance. He was so tiny in his car seat the nurse had to show us how to roll our blankets to tuck on both sides to support him. Most of the ones I came across only supported the neck but luckily I found this Lulyboo. It’s soft, breathable, and you don’t have deal with the hassle of attaching it through the belt loops!! My baby loves the cushion and when he outgrows it we have the option of using the neck support without the body support.
My baby looks comfy and safe
We LOVE this stroller insert! We started using it when my son was 3 months old so that we could put him in the stroller without having to keep him in the car seat. He is much more comfortable, and the fact that the head part detaches is great because we can use it separately in the car seat until he has full head control.
Wish I had an adult-sized support like this, baby looks very comfy in the seat.
I looove Lulyboo infant support. My son loves it more, before this he's head was tilting to one side and I just couldn't help but worry that his neck might hurt after a while. So I was determined to find a head support. I love that everything is detachable, you could use the body support or the head support separately. The color is great and it's machine washable safe. I have used it for almost two months now and it's still very cushioned. My boy seems to fall asleep often right away in the car ‘cause the cushions are very plush.
Great quality
Have had it for a few months, still fine
This item is even much better than the picture and the advertising! All the parts are coming off and connected with Velcro to adjust my pre baby size. There are two separate cushion that's hold my daughters had nicely when she sleeping. I washed it and it's come up like new. The light Gray part made with breathable fabric so it's not too hot at the back. Great and very quality product same as all Lulyboo items.
5 out of 5
Recommend this