SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very pretty half hoop earrings. They are a good size and fit me well. Comfortable to wear and look nice when they are on.
They were too large for my taste, but my daughter loved them.
Love these earrings!!! I wear them with everything. The size is perfect and lightweight. So far there has been no discoloration or green rubbed onto my ear. I have kept them away from water, perfume, and hairspray as much as possible (don’t want to risk it tarnishing).
These earrings are gorgeous. I really like them. They have a twisted design to the ring and are easy to get on. They feel solid without being weighty and look stunning when on. I've worn these during the evening and night and they've really complimented my outfit.
These are great earrings for the price. They are lightweight, look real, do not cause any irritation. Really good buy.
Perfect 👌🏼 and they look great 💗, love the golden colour and they’re perfect size 💯, very happy with the perfect purchase 💯💗👍🏼
I love how good these earrings look on.Super cute weather your hair is down or up.Very good quality and looks like real gold.
I am obsessed with hoops lately and these are super cute! I usually don’t take off my earrings and just leave them on for long periods of time and even as I shower. It’s been a couple weeks and it still looks good! Will be buying more
My favorite everyday jewelry pieces and the perfect size hoop for me.
So Shiny. Look and feel great.
These earrings are very pretty. They are easy to put on, and they are so light weight, you don’t even notice that they are there. I recommend these if you prefer comfortable, attractive earrings.
These earrings are so pretty and expensive looking. A little bit heavy, probably not good for everyday wear. I’m very satisfied with these!!
Nice quality, comfortable, and a good addition to a basic jewelry wardrobe.
Bought these as a gift but liked them so much I kept them myself. Really lovely earrings and very good value for the money.