📞(302) 261-3656

Helpie FAQ

[helpie_notices group_id=’7’/]

  • Do I need an account to place an order?

    No, you don’t need an account to place an order! But, upon logging in, you will be able to access other services including reviewing past orders, printing invoices, and editing your account information.

  • What payment methods do you accept?

    You can use VisaMasterCardDiscover, or American Express cards that have a registered billing address to make PayPal payments. And, of course, you can use your PayPal account.

  • How to search products?

    Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

  • How do I place an order?

    Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking “Add to Cart”.
    You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.

  • What does "discount applied at checkout" mean?

    When purchasing discounted products, the discount will not show until you move through to Checkout. This means that when you are in your shopping cart, the items will still be listed at full price. It is not until you “Go to Checkout” that you will see the discount applied.

  • How do I know that my order is confirmed?

    Immediately after placing your order, you should receive an email notification at the email you entered during the checkout process.

  • What if I need to modify my order?

    If you would like to add items to your existing order, please place an additional order. We do not store your payment information, so we cannot change the order.

  • Order cancellation

    All orders can be canceled until they are shipped. If your order has been paid and you need to cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.

  • What is Buyer Protection?

    Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

    You are among others protected when:

    • The item you ordered did not arrive within the time promised by the seller.
    • The item you received was not as described.
    • The item you received that was assured to be genuine was fake.

    We also follow the PayPal Purchase Protection for Buyers – PayPal US

  • How do you ship packages?

    All items you buy are shipped from our Californian warehouse through USPS in one package.

  • How long does shipping take?

    Shipping time varies by location. These are our estimates from our warehouse in California: 1-3 Business days

  • How do I check the status of my order?

    When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

  • Will my items be sent in one package?

    Yes, items from our warehouse in California will be sent in one package.

  • Refunds and Returns

    Please read our refunds & returns policy carefully!

  • What does '60-day Risk Free Warranty' exactly mean?

    A “60-day money back guarantee” means that if you purchase a product and are not satisfied with it for any reason within 60 days of the purchase date, you have the option to return the product and receive a full refund of the purchase price.

  • © Copyright 2023. All Rights Reserved

    Shopping cart